Kristina Turner
Irving,TX
Summary
Dynamic leader with extensive experience in team leadership and operational management, leveraging strong organizational skills to enhance workflow and boost team efficiency. Proven track record of cultivating a collaborative work environment that drives collective success and aligns with organizational objectives. Committed to delivering results-driven performance through streamlined operations and effective team collaboration. Recognized for reliability and adaptability in navigating evolving challenges while consistently upholding high standards of excellence.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Residence Inn Marriott
Grapevine, TX
09.2025 - Current
- Greeted and assisted guests with check-in and check-out processes, ensuring a welcoming first impression.
- Managed phone inquiries, providing information about hotel services and local attractions.
- Maintained accurate records of reservations and guest information using hotel management software.
- Coordinated with housekeeping to ensure timely room availability for incoming guests.
- Collected room deposits, fees, and payments.
Food and Beverage Supervisor
Launch Entertainment Center
Lewisville, TX
05.2025 - Current
- Supervised daily operations of food and beverage service areas, ensuring high standards of quality and customer satisfaction.
- Trained and mentored staff on proper food handling procedures and customer service techniques.
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring timely delivery of food and beverages
- Demonstrated extensive knowledge of menu items, ingredients, and preparation methods to make recommendations and answer customer inquiries
- Handled cash transactions accurately using POS system while adhering to company policies regarding payment processing
- Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
- Prepared and served an extensive selection of cocktails, beers, and wines to maintain high service standards in a fast-paced bar environment.
F&B Manager
Peppa Pig Theme Park
North Richland Hills, TX
04.2024 - 03.2025
- Managed a team of 25 staff members, providing training, guidance, and performance evaluations
- Developed and implemented standard operating procedures (SOPs) to improve efficiency and consistency in food preparation, service, and sanitation practices
- Maintained inventory levels by conducting regular audits, monitoring stock levels, and placing orders as needed
- Developed strong relationships with vendors to negotiate favorable terms for product quality assurance while maintaining budgetary constraints
- Designed and implemented employee scheduling strategies to effectively manage labor costs while meeting skill requirements based on anticipated business demand.
- Developed detailed instructional materials for onboarding, focusing on company policies, customer service excellence, and adherence to safety protocols.
- Demonstrated strong leadership skills by fostering a positive work culture that promoted teamwork, accountability, and professional growth opportunities
Supervisor
Legoland Discovery Center
Grapevine, TX
04.2021 - 04.2024
- Transitioned to a different department to enhance cross-functional collaboration and support organizational goals.
- Led team training sessions to enhance service efficiency and customer satisfaction.
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Facilitated purchase order creation and receipt to ensure timely supply chain operations.
- Ensure monthly food audits were with in health and safety guidelines.
- Ensured allergen restrictions are followed according to guidelines.
- Facilitated monthly health and safety meetings to enhance workplace safety standards.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Managed food procurement for various departments to support operational needs and enhance service quality.
- Crafted and served an extensive range of coffee beverages, including espresso, cappuccino, latte, and cold brew.
Retail Sales Trainer
Sea Life Aquarium
Grapevine, TX
03.2017 - 04.2021
- Coordinated product orders to maintain optimal stock levels and support operational efficiency.
- Supported various departments by providing assistance and resources to streamline operations.
- Monitored front line staff operations and initiated corrective actions to address performance deficiencies.
- Developed and delivered engaging training programs for retail staff to enhance customer service skills.
- Facilitated onboarding sessions for new employees, ensuring a smooth transition into retail operations.
- Assisted retail managers in developing customized performance improvement plans for underperforming staff members, enabling targeted coaching efforts to yield positive results.
Receiving/Cashier
Burlington Coat Factory
Grapevine, TX
08.2016 - 02.2017
- Collect payments by accepting cash, check, or charge payments from customers; making change for cash customers.
- Provide pricing information by answering questions.
- Maintain checkout operations by following policies and procedures; reporting needed changes.
- Maintain safe and clean work environment by complying with procedures, rules, and regulations.
- Process new merchandise ensuring items are properly stored, ticketed, and easily located for replenishment of the sales floor. Reorganize merchandise as needed.
- Assist as needed on the sales floor with customers. Answers all questions with confidence and urgency using product knowledge and fashion trends.
- Cross trained in processing Layaways and refunds.
Admitting Registrar
Sacred heart hospital
Pensacola, FL
10.2002 - 11.2005
- Confer with physicians, nursing, housekeeping, transport and other staff members to coordinate and schedule admission of patients.
- Managed patient admissions, ensuring accurate data entry and compliance with hospital policies.
- Coordinated insurance verification to streamline billing and minimize delays in service.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Assisted patients in understanding their financial options, including payment plans, co-pays, deductibles, and out-of-pocket expenses.
- Verified patient details and insurance coverage and collected co-pays.
- Arranged forms and charts for each patient.
- Calculated collectible amount due for procedures.
Front line
Sea Life
- Ensure the store was properly stocked and cleaned.
- Received and processed shipments.
- Assisted with quarterly inventory.
- Register duties, checking guest out in a timely manner. Processing refunds, applying discounts, and ensuring guest were satisfied with their visit.
Education
High School Diploma -
J.M. Tate High School
Gonzalez, FL05.2000
Skills
- Schedule management (8 years)
- Data Entry (10 years)
- Inventory management (5 years)
- Medical Terminology (3 years)
- Training (6 years)
- Food handling (3 years)
- Leadership
- POS (10 years)
- Excel (8 years)
- Cash transaction processing
- Goal oriented
- Payroll processing
- Documentation and recordkeeping
Certification
- ServSafe
- Driver's License
- Manager Food Handler Certification August 2024 to August 2029
- TABC Certification May 2025 to May 2027
Timeline
Front Desk Receptionist
Residence Inn Marriott
09.2025 - Current
Food and Beverage Supervisor
Launch Entertainment Center
05.2025 - Current
F&B Manager
Peppa Pig Theme Park
04.2024 - 03.2025
Supervisor
Legoland Discovery Center
04.2021 - 04.2024
Retail Sales Trainer
Sea Life Aquarium
03.2017 - 04.2021
Receiving/Cashier
Burlington Coat Factory
08.2016 - 02.2017
Admitting Registrar
Sacred heart hospital
10.2002 - 11.2005
Front line
Sea Life
High School Diploma -
J.M. Tate High School