Trinity Fale
Anchorage,AK
Summary
Reliable and motivated team leader with 8+ years of experience in customer service, operations support, and team supervision across diverse industries. Skilled at managing people, resolving problems, and ensuring high performance and customer satisfaction. Known for being detail-oriented, adaptable, and committed to maintaining high standards in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hyatt Place
07.2025 - Current
- Greeted guests at front desk and managed check-in process.
- Maintained organized front office to ensure professionalism.
- Scheduled and confirmed appointments and meetings.
Team Lead
CW Resources
12.2024 - 06.2025
- Trained new team members on company procedures and safety requirements.
- Boosted team productivity with comprehensive custodial staff training.
- Fostered positive work environment promoting teamwork and collaboration.
- Implemented efficient custodial management processes to improve cleanliness and sanitation.
Member Service Representative
Northern Skies FCU
12.2023 - 06.2024
- Assisted members with financial transactions and inquiries, ensuring compliance with regulations.
- Delivered exceptional service by actively listening and addressing member needs with suitable solutions.
- Supported account management, including personal information updates and automated payment setups.
- Processed transactions accurately with timely documentation.
- Handled cash securely, maintaining accurate balances and preventing errors.
- Maintained up-to-date knowledge of credit union products for informed member recommendations.
Claims Support Assistant Supervisor- Remote
Penser North America
02.2019 - 12.2023
- Fostered positive work environment via effective communication and teamwork.
- Identified process improvements, proposing solutions that increased claims efficiency.
- Developed training materials for new members, enhancing onboarding experience.
- Reduced claim backlog by prioritizing tasks and collaborating with claims team.
- Assisted adjusters in complex cases through thorough research and documentation.
Warehouse Receptionist/ Customer Service Supervisor- Hybrid
Baileys Furniture
05.2015 - 02.2019
- Supervised customer service operations in warehouse, ensuring accurate order processing and customer satisfaction.
- Resolved customer issues and complaints.
- Streamlined front desk operations by managing phone calls, emails, and walk-in clients efficiently.
- Performed clerical tasks including data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients via email, phone, or postal mail.
Education
High school - undefined
AJ Dimond High School
Anchorage, AK05.2015
Skills
- Time management (8 years)
- Customer service (8 years)
- Supervising experience (5 years)
- Problem-Solving (8 years)
Timeline
Front Desk Receptionist
Hyatt Place
07.2025 - Current
Team Lead
CW Resources
12.2024 - 06.2025
Member Service Representative
Northern Skies FCU
12.2023 - 06.2024
Claims Support Assistant Supervisor- Remote
Penser North America
02.2019 - 12.2023
Warehouse Receptionist/ Customer Service Supervisor- Hybrid
Baileys Furniture
05.2015 - 02.2019
High school - undefined
AJ Dimond High School