KRISTINA WILLIAMS
Management
Reno,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Company Owner
Once Upon A Time Pros LLC
02.2021 - 04.2023
- Recruited, hired and trained initial personnel of 35, working to establish key internal functions and outline scope of positions for new organization.
- Aligned branding initiatives and sales strategies with client goals.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality by 52% in 6 months.
- Supported company goals through careful reinvestment of profits.
Warehouse Manager
Panasonic Energy-Lithium Division
08.2017 - 02.2021
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Built motivated warehouse team of 80 to consistently accomplish operations goals and exceed performance targets.
General Manager of Operations
1 800 Floral Direct
08.2015 - 08.2017
- Trained, coached and mentored staff to support smooth adoption of new Valentines/Mothers Day program.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Improved productivity while reducing staffing and operational costs by 42% within 12 months.
- Devised processes to boost long-term business success and increase profit levels.
General Manager
TitleMax Title Loans
05.2013 - 08.2015
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Directed successful operational turnaround, eliminating over $867,000.00 in debt within 18 months.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Area Supervisor
Chrysalis
06.2005 - 05.2013
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Directed daily workflow of 5 strong teams in Washoe County.
- Educated staff on strategies for handling difficult residents and challenging situations.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected activities, planned promotions and individual employee strengths.
Education
Master of Science - Organizational Management
University of Arizona
Tucson, AZ06.2025
Bachelor of Science - Organizational Management
Ashford University
San Diego, CA07.2016
High School Diploma -
Sparks High School
Sparks, NV06.2003
Skills
- Budget Development
- Company Standards Enforcement
- Employee Motivation
- Safety Standards
- Detailed Instruction
- Shipping and Receiving
- Staff Supervision
- Process and Procedure Refinement
- Workload Planning
- Program Leadership
- Market Growth
- Sales Expertise
Timeline
Company Owner
Once Upon A Time Pros LLC
02.2021 - 04.2023
Warehouse Manager
Panasonic Energy-Lithium Division
08.2017 - 02.2021
General Manager of Operations
1 800 Floral Direct
08.2015 - 08.2017
General Manager
TitleMax Title Loans
05.2013 - 08.2015
Area Supervisor
Chrysalis
06.2005 - 05.2013
Master of Science - Organizational Management
University of Arizona
Bachelor of Science - Organizational Management
Ashford University
High School Diploma -
Sparks High School
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