Kristine Danielsen

November 2019 added production scheduling and assisting management at Chico, CA production facility to previously listed sales duties:

• Created streamlined production schedules and collaborated with production employees and management to communicate objectives and goals.
• Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
• Coordinated with other departments to align production with customer requirements.
• Planned operations to meet established schedules, factoring in order demands and business forecasts.
• Resolved issues quickly to maintain productivity goals.
• Analyzed production data and prepared reports for senior management.
• Assist plant manager with duties as required.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Mentored new sales representatives.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Used customer insights to develop innovative sales strategies to increase sales.
• Generated new leads through networking and attending industry events.
• Collaborated with cross-functional teams to identify and address customer needs.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Built relationships with customers and community to promote long term business growth.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Contributed to team objectives in fast-paced environment.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Quoted prices, credit terms and other bid specifications.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Monitored service after sale and implemented quick and effective problem resolutions.

• Coordinate import sales of 100+ containers per month from companies Chilean manufacturing plant.
• Managed customer accounts to secure customer satisfaction.
• Expanded business growth by developing monthly sales programs.
• Developed more complete production schedule reports and tracking system by coordinating with production facility.
• Forged partnerships with other manufacturing facilities in Chile and Argentina to purchase product for wholesale purposes.

• Managed customer accounts to secure customer satisfaction and repeat business.
• Generated new leads through networking and attending industry events.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
• Collaborated with cross-functional teams to identify and address customer needs.
• Listened to customer needs and desires to identify and recommend optimal products.

• Provided administrative support services for 5 sales people.
• Input customer orders into computer system including detailed profile information.
• Maintained master database of moulding profile information.
• Generated and distributed production paperwork for 3 production facilities.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Compiled client profiles and entered information into operating system.

• Assisted customers with prompt and polite support in-person and via telephone.
• Entered customer orders into computer system with speed and accuracy.
• Assisted sales department with various forms of correspondence.
• Matched wood samples to CAD drawings.
• Established rapport with customers using active listening and interpersonal skills
• Back up sales coordinator and traffic positions as needed.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answer and direct incoming phone calls on multiline system professionally and timely.
• Double check moulding tallies and invoices ensuring accuracy.
• Back up invoicing clerk and traffic positions as needed.