Kristine Garza
Lake Arrowhead,CA
Summary
Dynamic Dental Office Manager with a proven track record at Mountain Orthodontist, excelling in treatment planning and patient scheduling. Enhanced office productivity through effective team collaboration and innovative policy implementation, resulting in improved patient satisfaction. Skilled in insurance billing and employee training, fostering a high-performing, compliant work environment.
Overview
26
26
years of professional experience
Work History
Dental Office Manager
Mountain Orthodontist
Lake Arrowhead, CA
08.2018 - Current
- Directed patient scheduling and optimized appointment workflows to maximize office productivity.
- Collaborated with dental staff to uphold health regulations and safety guidelines.
- Led team in roles of treatment and insurance coordination. Facilitated patient education on required treatment options. Oversaw verification of insurance billing and accounts receivable management.
- Championed the creation and implementation of office policies that elevated patient satisfaction and fostered team collaboration.
- Mentored new staff on office operations and software systems to cultivate a high-performing work environment.
Dental Office Manager and Treatment Coordinator
Inland Dental Center
San Bernardino, CA
06.2000 - 08.2018
- Streamlined patient scheduling processes to enhance office efficiency and reduce wait times.
- Implemented electronic health record (EHR) systems for improved patient data management and accessibility.
- Trained and mentored staff on best practices in customer service and office protocols.
- Developed operational policies that improved workflow, ensuring compliance with dental regulations.
- Coordinated monthly team meetings to discuss performance metrics and address operational challenges.
- Facilitated communication among dentists and owners to ensure effective patient care and meet daily performance targets.
Education
Dental Assistant Certificate - Dental Assistant
Concorde Career Institute
San Bernardino, CA06.1999
Skills
Treatment Planning
Dental software proficiency
Insurance billing
Schedule management
Dental office management
Patient scheduling
Patient relations
Payment plans
HIPAA compliance
Scheduling
Oral communication
Employee training
Patient care
Office administration
Motivational skills
Appointment coordination
Computer skills
Scheduling and coordinating
Customer service
Professional and courteous
Hiring and training
Timeline
Dental Office Manager
Mountain Orthodontist
08.2018 - Current
Dental Office Manager and Treatment Coordinator
Inland Dental Center
06.2000 - 08.2018
Dental Assistant Certificate - Dental Assistant
Concorde Career Institute