Kristine Holme
Fircrest ,WA
Summary
High-energy Store Manager with a proven track record at Starbucks Coffee Company, excelling in team leadership and sales analysis. Adept at problem-solving and fostering a collaborative environment, driving performance and achieving business goals. Dynamic relationship-builder skilled at training partners on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
28
28
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
07.1997 - Current
- Fostered a positive work environment by promoting teamwork and ensuring open communication among partners.
- Led teams of up to 40 partners to achieve operational excellence through effective training and mentoring programs.
- Analyzed sales data to identify trends, inform staffing decisions, and optimize product placement.
- Managed scheduling processes to balance labor costs while meeting customer demand efficiently.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and partners.
- Conducted regular performance evaluations to provide feedback and support partner development.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with customers.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
Education
Bachelor of Arts - Sociology
University of Puget Sound
Tacoma, WA05-1996
Skills
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Team leadership and coaching
- Goals and performance
- Sales analysis
- Work Planning and Prioritization
Accomplishments
- Incubation Store (research and development)
- High visibility locations including 24 hours, sustainability, and high incident
- Piloted labor and scheduling systems
- District lead roles in business, partner and customer
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
07.1997 - Current
Bachelor of Arts - Sociology
University of Puget Sound
MOQ 2001
Nominated for outstanding results in Q2 2001
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