Kristine MacBrian
Ashburnham
Summary
Finance and healthcare operations professional with over a decade of cross-industry experience in financial aid, revenue cycle analysis, medical billing, and client financial services. Recognized for streamlining operational workflows, enhancing payer-provider relations, and reducing financial discrepancies. Adept at interpreting regulatory compliance standards and delivering student and patient-centered financial support.
Overview
10
10
years of professional experience
Work History
Assistant Director of Financial Aid
Global University Systems
Devens
03.2025 - Current
- Manage Title IV aid processing and compliance for U.S. students at three international medical schools.
- Utilize COD, EdExpress, NSLDS, FSA Partners, NetSuite, and Phoenix systems to streamline operations.
- Reduced FAFSA processing times by 30% through workflow enhancements.
- Serve as federal fiduciary overseeing SAVE checks, deferments, and G5 reconciliation.
- Established SOPs and led departmental restructuring across campuses, increasing efficiency and compliance.
Financial Counselor
Recovery Centers of America
Westminster
02.2023 - 03.2025
- Provided individualized financial education and group sessions focused on insurance, COBRA, and leave-of-absence benefits.
- Performed eligibility verification, insurance enrollment, payment negotiation, and revenue analysis.
- Coordinated with admissions and leadership on departmental revenue and patient services.
- Temporarily served as Interim Regional Financial Counselor for the Danvers, MA facility.
Medical Billing Specialist
TaraVista Behavioral Health Center
Devens
08.2021 - 02.2023
- Managed claims processing, appeals, authorizations, and revenue tracking across multiple care levels.
- Collaborated with billing and UR teams to address payer issues and secure reimbursements.
- Oversaw BSAS and Medicaid claim submissions.
Reimbursement Specialist
HealthDrive
Framingham
02.2020 - 04.2021
- Led multi-specialty insurance eligibility, coding, claims analytics, and payment posting.
- Spearheaded projects identifying insurance contract gaps, enhancing patient service reach.
- Collaborated with Texas DHH for approved reimbursements and coordinated medical records support.
Collections Specialist
Associated Credit Services
Westborough
07.2018 - 02.2020
- Conducted high-volume commercial and consumer debt collections across diverse industries.
- Ensured compliance with federal/state regulations and provided conflict resolution and payment education.
Member Relations Specialist
Workers Credit Union
Lunenburg
12.2015 - 09.2016
- Delivered front-line banking support and issue resolution.
- Promoted services and maintained member satisfaction through financial education.
Branch Teller & Member Relations Specialist
MIT Federal Credit Union
Cambridge
07.2015 - 12.2015
- Supported both branch and call center operations.
- Processed new account openings and facilitated employee orientation.
- Monitored cash handling, balanced safes, and ensured quality assurance.
Education
B.S. - Healthcare Administration
Southern New Hampshire University
Manchester, NH06.2025
B.A. - Visual & Performing Arts
Worcester State University
Worcester, MA08.2016
High School Diploma -
Leominster Senior High School
Leominster, MA05.2011
Skills
- Revenue Cycle Management
- AR & Cash Application
- Budgeting & Forecasting
- Title IV Financial Aid
- Medical Billing & Coding
- Reimbursement Analysis
- Bank & Account Reconciliation
- G5 & SAVE Systems
- Payer Communications
- Microsoft Office Suite
- Pivot Tables
- Salesforce
- NetSuite
- EdExpress & COD
- Claims Processing Software
- General Ledger & Financial Reporting
- Patient & Student Financial Counseling
- SOP Development
- Conflict Resolution
- Supervisory Experience
- Cross-functional Team Collaboration
- Regulatory Compliance
Skills And Expertise
Revenue Cycle Management, AR & Cash Application, Budgeting & Forecasting, Title IV Financial Aid, Medical Billing & Coding, Reimbursement Analysis, Bank & Account Reconciliation, G5 & SAVE Systems, Payer Communications, Microsoft Office Suite, Pivot Tables, Salesforce, NetSuite, EdExpress & COD, Claims Processing Software, General Ledger & Financial Reporting, Patient & Student Financial Counseling, SOP Development, Conflict Resolution, Supervisory Experience, Cross-functional Team Collaboration, Regulatory Compliance
Timeline
Assistant Director of Financial Aid
Global University Systems
03.2025 - Current
Financial Counselor
Recovery Centers of America
02.2023 - 03.2025
Medical Billing Specialist
TaraVista Behavioral Health Center
08.2021 - 02.2023
Reimbursement Specialist
HealthDrive
02.2020 - 04.2021
Collections Specialist
Associated Credit Services
07.2018 - 02.2020
Member Relations Specialist
Workers Credit Union
12.2015 - 09.2016
Branch Teller & Member Relations Specialist
MIT Federal Credit Union
07.2015 - 12.2015
B.S. - Healthcare Administration
Southern New Hampshire University
B.A. - Visual & Performing Arts
Worcester State University
High School Diploma -
Leominster Senior High School