Kristine McFarland
Rigby,ID
Overview
16
16
years of professional experience
Work History
Inpatient Sec., Health Unit Coordinator Supervisor
Madison Memorial Hospital
Rexburg, Idaho
06.2019 - Current
- Oversees health unit coordinators (HUCs) to ensure adherence to policies and procedures.
- Provided training on accurate entry of prenatal histories and lab results into computer system under HIPAA guidelines.
- Worked closely with medical personnel to optimize patient care delivery.
- Arranged scheduling of patient procedure appointments efficiently.
- Processed employee expense reimbursements by submitting relevant receipts.
- Organized meetings for various management levels to streamline operations.
- Conducted informative tours for expectant parents at family maternity center, detailing patient journey.
- Developed weekly newsletter for department distribution, enhancing internal communication.
- Car safety seat technician.
- CPR Certified
- Prepared new patient files by entering demographic information into a computer system.
- Conducted quality assurance checks on all patient records for accuracy and completeness.
- Participated in team meetings regarding policy changes or improvements within the health unit.
- Backed up floor staff by keeping patients' rooms clean and orderly.
- Maintained records management system to process personnel information and produce reports.
- Participated in staff meetings and training sessions to stay informed of hospital policies and best practices.
- Recruited, hired and trained new medical and facility staff.
Optician
Family Vision Associates
Idaho Falls, Idaho
06.2016 - 06.2019
- Greeted patients warmly upon arrival at office or store location.
- Calculated measurements for eyewear using precise optical measuring devices.
- Explained benefits of various eyewear options, including lens coatings and UV protection.
- Managed inventory levels effectively, ensuring ready availability of products.
- Investigated and resolved customer complaints regarding eyewear adjustments and repairs.
- Inspected finished eyeglasses to confirm compliance with quality check processes.
- Maintained accurate transaction records within the computer system for auditing purposes.
- Collaborated with eye care professionals to provide comprehensive patient solutions.
- Maintained accurate records of all transactions in computer system.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Greeted patients warmly upon arrival at office or store location.
- Provided information on lens types, frame styles and materials, lens coatings, and accessories.
- Collected customer measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance and pantoscopic tilt.
- Processed payments for products purchased by customers.
- Adjusted eyewear for proper fit and comfort level.
- Explained the benefits of various types of eyewear protection options such as anti-glare coating or UV protection.
Small Business Co-Owner
Alpine Medical
Idaho Falls, Idaho
08.2014 - 04.2017
- Executed daily operations at Alpine Medical to ensure effective service delivery.
- Led staff scheduling and training efforts to promote teamwork.
- Resolved customer issues promptly to enhance satisfaction levels.
- Cultivated vendor partnerships for advantageous supply agreements.
- Administered payroll alongside accounts receivable and payable operations.
- Kept detailed financial records, encompassing transactions and invoices.
- Ensured adherence to laws, regulations, and internal guidelines.
- Reconciled daily sales figures, processed bank deposits, and evaluated transaction reports.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Conferred with customers to understand needs and finalize purchase orders.
Pharmacy Technician
EIRMC
Idaho Falls, Idaho
02.2011 - 08.2014
- Accurately dispensed medications to patients and healthcare providers, ensuring compliance with prescriptions.
- Assisted pharmacists in preparing and processing medication orders, improving operational flow.
- Managed prescription records in electronic health systems efficiently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
Education
High School Diploma -
Taylorsville High School
Taylorsville, UT06-1989
Skills
- HIPAA compliance
- patient scheduling
- medical terminology
- data entry
- record management
- customer relationship management
- team collaboration
- communication skills
- training and development
- problem solving
- attention to detail
- organization skills
- staff supervision
- Professionalism and ethics
- Records management
- Chart assembly
- Supply restocking
- Patient education
- Process improvements
- Interdepartmental coordination
- Medical records management
- Patient scheduling expertise
- Department collaboration
- Emergency response support
- Medical terminology proficiency
- Healthcare software
- Paperwork processing
- Training and mentoring
- Records maintenance
Timeline
Inpatient Sec., Health Unit Coordinator Supervisor
Madison Memorial Hospital
06.2019 - Current
Optician
Family Vision Associates
06.2016 - 06.2019
Small Business Co-Owner
Alpine Medical
08.2014 - 04.2017
Pharmacy Technician
EIRMC
02.2011 - 08.2014
High School Diploma -
Taylorsville High School