Kristine Monroy
Salt Lake City
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Sequoia Hospitality
Salt Lake City
08.2020 - Current
- Developed and implemented cleaning procedures for various guest areas and facilities.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Trained new staff on company standards and best practices in housekeeping also on proper cleaning techniques and procedures.
- Managed lost and found property according to company policy and procedure.
- Maintained inventory levels of cleaning products, linen, uniforms and other related items needed for daily operations.
- Communicated effectively with other departments in order to provide efficient service delivery.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Coordinated with maintenance to ensure timely repairs in guest rooms and public spaces.
- Conducted inspections of guest rooms to maintain quality and cleanliness standards.
- Addressed guest inquiries and concerns regarding room cleanliness promptly and professionally.
- Supervised and coordinated the activities of housekeeping staff.
Claims Specialist
Digitech Computer Inc LLC
Chappaqua
04.2020 - Current
- Reviewed and processed insurance claims for accuracy and compliance.
- Communicated with clients to gather necessary documentation for claims.
- Analyzed claim information to identify discrepancies and resolve issues.
- Coordinated with insurance adjusters to expedite the claims process.
- Maintained detailed records of claim activities in electronic systems.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Communicated with other departments to establish action plans and manage open claims to closure.
Education
Some College (No Degree) - General Studies/ Elementary Ed
BYU Idaho
Rexburg, IDSkills
- Cleaning procedures
- Staff training
- Inventory management
- Quality inspections
- Guest service
- Facility maintenance
- Customer relationship management
- Operational efficiency
- Safety standards
- Problem solving
- Effective communication
- Team coordination
- Time management
- Attention to detail
- Organized leadership
- Staff management
- Cost control
- Interpersonal communication
- Guest service and support
- Interpersonal skills
Languages
Spanish
Limited
Certification
- Current HIPPA Certification
Timeline
Executive Housekeeper
Sequoia Hospitality
08.2020 - Current
Claims Specialist
Digitech Computer Inc LLC
04.2020 - Current
Some College (No Degree) - General Studies/ Elementary Ed
BYU Idaho