Kristine Nick
Soldotna
Summary
Detail-oriented front desk professional with strong customer service skills. Proven ability to manage guest inquiries and ensure satisfaction through effective problem-solving and communication.
Dynamic front desk receptionist with a track record in managing operations and enhancing guest experiences. Skilled in team collaboration, time management, and maintaining organized systems to drive efficiency and guest satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Aspen Hotel
Soldotna, AK
03.2021 - 02.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated reservations using hotel management software to optimize occupancy rates.
- Processed payments and handled cash transactions accurately using POS systems.
- Collaborated with housekeeping to ensure timely room availability and cleanliness.
- Assisted in training new front desk staff on operational procedures and customer service standards.
- Monitored hotel security protocols, ensuring guest safety and property integrity.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Trained new hires on front desk procedures, enhancing overall team efficiency and productivity levels.
- Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Developed and maintained positive relationships with guests for satisfaction.
Hostel Technician
YKHC
Bethel, AK
03.2017 - 01.2020
- Conducted routine inspections and troubleshooting for various technical systems and devices.
- Assisted in training new technicians on equipment handling and safety protocols.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
ATMHS
Nunapitchuk, AkSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Data entry
- Problem-solving skills
- Administrative skills
- Office organization
- Front office management
- Initiative-taking
- Confidentiality handling
- Multitasking and organization
- Record keeping
- Call answering and routing
- Relationship building
- Courteous and professional
Timeline
Front Desk Receptionist
Aspen Hotel
03.2021 - 02.2023
Hostel Technician
YKHC
03.2017 - 01.2020
High School Diploma -
ATMHS