Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristine Overholt

Issaquah

Summary

I have been with Farmers since June of 2000. I was hired as a temporary employee mailing policy contracts. Within 4 days, I was oferred a permanent position with Farmers. I spent 6 months mailing policy contracts and was sought out to work in Underwriting services.

In underwriting services, I did everything from ordering medical records, mailing out lab results, working with paper files by matching up medical exams as well as a plethora of other responsibilites that were handled in that department.

I was interested in Customer Service and applied into the Underwriting Call Center. I was challenged professionally and personally. I have maintaned relationships with agents nationwide who have aided me in my call center skills.

I am looking to learn new skills and feel that I have a personality that will help me learn by asking questions and hands on learning.

Overview

16
16
years of professional experience

Work History

Customer Service Advocate

Farmers New World Life Insurance
Bellevue
10.2018 - Current
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Achieved high quality marks on quality assurance evaluations through being professional and learning my position/

Customer Service Advocate 1

Farmers New World Life Insurance
Bellevue
05.2010 - 10.2018

Answered calls and handled customer issues for agents trying to get policies issued and paid.

Received several compliments on professionalism from the field while assisting agents reach their goals

Education

Associate of Arts - Early Childhood Education

Bellevue College
Bellevue, WA
06.1985

Skills

  • Credit card processing
  • Inbound and outbound calling
  • Call center experience
  • Problem-solving abilities

Timeline

Customer Service Advocate

Farmers New World Life Insurance
10.2018 - Current

Customer Service Advocate 1

Farmers New World Life Insurance
05.2010 - 10.2018

Associate of Arts - Early Childhood Education

Bellevue College
Kristine Overholt