Kristine Parry
Danville,IN
Summary
Experienced Lead Medical Assistant with a strong focus on clinical flow management, HIPAA compliance, and patient care excellence. Proven track record in optimizing processes and leading teams to enhance operational effectiveness.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Optum, UnitedHealth Group
Avon, IN
06.2014 - Current
- Supervised daily operations of medical assistance team, ensuring compliance with protocols and quality standards.
- Trained and mentored new staff on clinical procedures and patient interaction best practices.
- Streamlined patient intake processes, enhancing workflow efficiency and reducing wait times.
- Coordinated communication between healthcare providers and patients to improve service delivery.
- Collaborated with management to design initiatives that improved patient satisfaction scores and operational effectiveness.
- Evaluated team performance metrics, identifying areas for improvement and implementing corrective actions.
- Assisted physicians and nurses with clinical procedures following safe practices.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
Retail Store Manager
Michael's Arts & Crafts Store, World Market, JoAnne Fabrics
Indianapolis, IN
1993 - 2003
- Oversaw daily store operations, ensuring optimal customer service and satisfaction.
- Developed and implemented sales strategies to improve store performance.
- Trained and mentored staff on product knowledge and customer engagement techniques.
- Managed inventory control processes to minimize shrinkage and optimize stock levels.
- Fostered a positive team environment, promoting collaboration and employee morale.
- Established operational policies to enhance efficiency and streamline workflows.
Education
Certified Clinical Medical Assistant - Healthcare
Purdue Global University-Kaplan
IndianapolisSkills
- Clinical leadership
- Diagnostic testing assistance
- Clinical flow management
- Infection control procedures
- Procedure assistance
- Sterile technique
- Reliable team player
- Diagnostic procedures
- HIPAA compliance
- Insurance verification and billing
- Scheduling and appointment management
Certification
- CCMA - Certified Clinical Medical Assistant
- Certified in BLS
- Preceptor-Lead Trainer
Timeline
Lead Medical Assistant
Optum, UnitedHealth Group
06.2014 - Current
Retail Store Manager
Michael's Arts & Crafts Store, World Market, JoAnne Fabrics
1993 - 2003
Certified Clinical Medical Assistant - Healthcare
Purdue Global University-Kaplan