Kristine St. John
Oak Park,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Waitress
Lovis Deli
06.2015 - 09.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Crown And Anchor
11.2020 - 06.2022
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Cleared plates and utensils, cleaned table and chairs, and prepared new place settings.
- Handled complaints and questions relating to drinks or food promptly.
- Cultivated warm relationships with regular customers.
Education
Bachelor of Arts - Fashion Merchandising
Cal State Long Beach
Long Beach, CA06.2006
Skills
- Team Player
- Order Accuracy and Delivery
- Upselling skills
- Menu memorization
- High-volume dining
- Anticipating Guest Needs
Certification
Ca Food Handlers Certificate
Food Safety Certification
State Food Safety; California Responsible Service Training Course
Timeline
Waitress
Crown And Anchor
11.2020 - 06.2022
Waitress
Lovis Deli
06.2015 - 09.2022
Bachelor of Arts - Fashion Merchandising
Cal State Long Beach
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