Kristine Mae Pacol
Panorama City,CA
Summary
Dynamic and customer-focused, excelled at Jollibee by enhancing customer satisfaction and streamlining checkout processes. Demonstrated exceptional customer service and communication skills, alongside proficiency in POS technology. Mentored new staff, significantly improving team performance. Renowned for integrity and efficient time management, consistently exceeding business needs without compromising service quality.
Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Cashier
Jollibee
05.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Improved efficiency, organized checkout area for optimal workflow.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
Education
No Degree - Healthcare
Santa Monica College
Santa Monica, CAAssociate of Science - Surgical Technology
American Career College
CA05-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Written and verbal communication
Timeline
Cashier
Jollibee
05.2021 - Current
No Degree - Healthcare
Santa Monica College
Associate of Science - Surgical Technology
American Career College
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