Kristinna Jacobo
Tucson,AZ
Summary
Dedicated and empathetic offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
5
5
years of professional experience
Work History
Medical Assistant
Optum
Tucson, AZ
08.2023 - 08.2024
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Documented notes during patient visits.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Cleaned and maintained medical equipment following procedures and standards.
Customer Service Representative
Home Depot
Tucson, AZ
10.2020 - 01.2021
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Mentored new employees on procedures and policies to maximize team performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Frys Food
Tucson, AZ
09.2019 - 09.2020
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
Barista
Frys Food
Tucson, AZ
09.2019 - 09.2020
- Maintained calm demeanor during high-volume periods and special events.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Memorized official and off-menu coffee and tea preparations.
Education
Certification - Medical Assisting
Pima Medical Institute
Tucson, AZ10-2023
High School Diploma -
Sunnyside High School
Tucson, AZ05-2018
Skills
- Patient-focused care
- Payment Collection
- HIPAA Compliance
- First Aid
- Electronic Medical Records
- Customer Service
- Vital Sign Monitoring
- Documentation and recordkeeping
- Medical Terminology
- CPR Certified
- Team Collaboration
- Reliable and trustworthy
- Analytical and Critical Thinking
- Self-Motivated
- Bilingual in English and Spanish
- PPE use
Timeline
Medical Assistant
Optum
08.2023 - 08.2024
Customer Service Representative
Home Depot
10.2020 - 01.2021
Cashier
Frys Food
09.2019 - 09.2020
Barista
Frys Food
09.2019 - 09.2020
Certification - Medical Assisting
Pima Medical Institute
High School Diploma -
Sunnyside High School
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