Kenneth W. Briggs
North Woodstock,NH
Summary
Original: Field Service Engineer/ATM Technician. BACKGROUND SUMMARY: Over 15 Years of diversified computer repair/networking experience for residential and commercial businesses. A+ Certification, Network Certification, and completion of MCSA/MCSE.
Recommended 1: Energetic Field Service Engineer with 15-year background performing ATM/ITM/Cash recycler repairs, installations, and troubleshooting. Committed to providing optimum service support through personal visits and phone. Proficient in investigating and troubleshooting common problems and providing efficient, courteous, and professional services.
Recommended 2: Skilled at training and mentoring field service personnel to troubleshoot and correct ATM/ITM/ECR problems, consistently meeting or exceeding expectations. Offering proficiency in diagnosis and correction of complex escalated issues demonstrated over 15 years of field experience.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Field Service Engineer
Customized Service, LLC
05.2015 - Current
- Configured ATM’s hardware, software, and network information to go online
- Upgraded units to government standards (ADG, EMV, Windows 7 and 8 for support with Microsoft
- Upgraded ATMs with new hardware (PC, SDM, BNA, CPM, etc)
- Repaired and maintained units
- Worked with the customer on phone to help repair units ( phone fixes)
- Worked with customers to obtain information on needs, working with bank personnel (VP, Head-tellers, etc) to keep them informed and stay informed on procedures and recommendations on repairs needed
- Programs & Systems: OS2, Fiserv managed client, Activate Enterprise, Atra Advance, Atra Edge, Windows XP, Windows 10, Microsoft Excel, Outlook, & Word.
- Tested equipment performance and demonstrated operation and servicing of equipment to the customer.
- Repaired and calibrated systems and equipment post-installation.
- Performed onsite installation, modification, and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Updated and maintained assigned machines per manufacturer specifications.
- Recommended design changes, upgrades, and replacements to improve systems performance.
- Upgraded and modified products and handled special assignments such as bring lives, network adjustments, and decommissions assignments.
- Provided technical support to troubleshoot, repair, and maintain operational efficiencies in multiple styles of ECR & ATMs.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
Field Service Engineer
Pendum, LLC
01.2008 - 04.2015
Armored Division
01.2007 - 01.2008
Fire Technician
Fire and Safety Engineering
01.2005 - 01.2006
New England Animal Hospital
01.2003 - 01.2005
Computer Technician
Fresenius Medical
01.1995 - 01.2003
Education
technology
Continued updating of computer
Computer Networking & Repair: Configure and support an organization’s Local Area Network (LAN) - undefined
Quinsigamond Community College
Worcester, MA2010
Computer Certification Provider - undefined
Xintra School
Worcester, MA2003
Cannon Fire Directional Specialist -
United States Army
Fort Stewart, GA1984
NCR Self Service ITM Skimming Devices
Skills
- Customer service management
- Testing and calibration
- Computer software Updates
- Technical Support
- Equipment installation and repair
- Repairing ATM/ITM/ECR
- Diagnostics and troubleshooting
- Mechanical troubleshooting
- Technical drafting
Accomplishments
- Resolved product issue through consumer testing.
- Achieved ATM custom network configuration by completing work at client test lab with accuracy and efficiency.
- Achieved consistent good feedback by introducing software updates for clients networks
- Achieved by completing with accuracy and efficiency.
- Documented and resolved several identification of several deep throat skimmers which led to several acknowledgement from institutions VP.
Certification
- NCR Self Service
- ITM
- Skimming devices
Timeline
Field Service Engineer
Customized Service, LLC
05.2015 - Current
Field Service Engineer
Pendum, LLC
01.2008 - 04.2015
Armored Division
01.2007 - 01.2008
Fire Technician
Fire and Safety Engineering
01.2005 - 01.2006
New England Animal Hospital
01.2003 - 01.2005
Computer Technician
Fresenius Medical
01.1995 - 01.2003
Computer Networking & Repair: Configure and support an organization’s Local Area Network (LAN) - undefined
Quinsigamond Community College
Computer Certification Provider - undefined
Xintra School
technology
Continued updating of computer
Cannon Fire Directional Specialist -
United States Army
NCR Self Service ITM Skimming Devices
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