Kristopher Copeland
COTTAGE HILLS,IL
Summary
Dynamic professional with a proven track record at Gateway Truck & Refrigeration, excelling in inventory auditing and customer satisfaction. Skilled in parts ordering and fostering vendor relations, I consistently enhanced service quality and streamlined operations. A proactive team player committed to workplace safety and continuous improvement, driving positive outcomes in every role.
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
16
16
years of professional experience
Work History
Parts Counter Person
Gateway Truck & Refrigeration
01.2021 - Current
- Assisted customers with locating specific parts, leading to a streamlined shopping experience.
- Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Processed customer orders accurately and efficiently, contributing to repeat business.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Asset Protection Associate
Walmart
03.2016 - 01.2021
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
- Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
- Wrote reports outlining activities and results.
- Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
Laborer
Alton Steel
11.2008 - 03.2016
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
Education
High School Diploma -
Civic Memorial High School
Bethalto, IL05-2008
Skills
- Goal setting
- Invoice processing
- Vendor relations
- Improving customer satisfaction
- Ordering parts
- Workplace safety
- Forklift operation
- Inventory auditing
- Cycle counting
- Order fulfillment
Languages
English
Full Professional
Timeline
Parts Counter Person
Gateway Truck & Refrigeration
01.2021 - Current
Asset Protection Associate
Walmart
03.2016 - 01.2021
Laborer
Alton Steel
11.2008 - 03.2016
High School Diploma -
Civic Memorial High School
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