Kristopher Hood
Palm Harbor,FL
Summary
Strategic Market Manager known for high productivity and efficiency in task completion. Specialize in market analysis, brand management, and digital marketing strategies. Excel in leadership, communication, and problem-solving to drive market growth and team success.
Overview
12
12
years of professional experience
Work History
Market Manager
Southeast Floor Maintenance
Tampa, Florida
07.2024 - 11.2025
- Analyzed market trends to identify new opportunities for growth.
- Developed marketing strategies that increased brand visibility across the region.
- Oversaw budget allocation for marketing initiatives, ensuring alignment with strategic goals.
- Managed vendor relationships to secure high-quality service and timely product delivery.
- Built strong relationships with top customers and prospects and generated robust sales pipeline.
Account Manager
Southeast Floor Maintenance
Charlotte, North Carolina
09.2021 - 07.2024
- Managed client accounts to foster long-lasting relationships and enhance customer satisfaction.
- Met or exceeded sales quotas, selling over $500k in product per year.
- Developed proposals and presented service options to meet client needs effectively.
- Resolved client concerns promptly to secure positive experiences and strengthen client loyalty.
- Coordinated service schedules to ensure timely completion of floor maintenance tasks, contributing to operational efficiency.
- Oversaw quality control checks to maintain high standards in floor maintenance services.
Lead Logistics Service Representative
Medspeed LLC
Charlotte, NC
09.2020 - 09.2021
- Streamlined processes and trained team members on best practices to enhance operational consistency.
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
- Addressed customer concerns regarding products or services to resolve issues and support sales growth.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Documented customer interactions in Salesforce to track requests, issues, and solutions provided.
Logistics Service Representative
Medspeed LLC
Charlotte, NC
05.2020 - 09.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Employed consultative sales approach to identify customer needs and recommend tailored offerings.
- Provided personalized support in response to customer requests, delivering relevant recommendations to address specific needs.
- Achieved compliance with customer call guidelines, ensuring service levels and productivity targets were met.
Infantry Team Leader
US Army
Hohenfels, Germany
07.2013 - 02.2016
- Organized and oversaw infantry operations, ensuring effective training, administration, and security for infantry units.
- Led basic reconnaissance operations and reported enemy movements to commanding officers.
- Coordinated infantry positioning and equipment locations, enhancing safety and operational efficiency.
- Trained personnel in de-escalation and conflict resolution techniques to enhance effectiveness in foreign national negotiations and cooperative actions.
- Performed as fire team member during situational training exercises and all infantry dismounted battle drills.
Education
Bachelor of Science - Business Administration and Management
East Carolina University
Greenville, NC12-2020
Skills
- Brand development
- Client relationship management
- Customer relationship management
- Issue resolution
- Service compliance
- Report preparation
- Staff training
Awards
- Truist Emerging Leaders Certification
- Eagle Scout
- Army Achievement Medal
- Global War on Terrorism Ribbon
- Honor Roll Spring 2020
Timeline
Market Manager
Southeast Floor Maintenance
07.2024 - 11.2025
Account Manager
Southeast Floor Maintenance
09.2021 - 07.2024
Lead Logistics Service Representative
Medspeed LLC
09.2020 - 09.2021
Logistics Service Representative
Medspeed LLC
05.2020 - 09.2020
Infantry Team Leader
US Army
07.2013 - 02.2016
Bachelor of Science - Business Administration and Management
East Carolina University