Kristopher Martinez
Waldorf,MD
Summary
Active Public Trust Clearance
Dedicated Help Desk Specialist with four plus years’ experience with Active Directory, Troubleshooting Microsoft Office 365 applications such as, Outlook, Teams, Excel, and Adobe Acrobat. Engineered and imaged Windows 11 for laptop deployments. Hands on with the security operation with Windows including Multi factor authentication and password resets. Managed software through file explorer to install software for users by using file paths. Providing customer service and technical support for various hardware and software. Possesses strong problem-solving abilities and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Help Desk Specialist
Indigo IT
01.2022 - Current
- Provide end-user system and equipment training.
- Walked user through series of steps to determine problem and implement likely solution.
- Responded to inquiries by phone, email and walk-up requests.
- Utilized ticket tracking system to document customer inquiries and solutions.
- Installed new desktop systems and migrated data to new machines.
- Maintained inventory of cell phones, laptops and peripheral equipment.
Customer Support Specialist
Leidos
03.2020 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
Assistant IT Administrator
Charles County Board Of Education
02.2018 - 05.2019
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
Education
Information Technology
College of Southern Maryland
La Plata, MD05.2025
High School Diploma -
Thomas Stone High School
Waldorf, MD05.2012
Skills
- Deficiency Documentation
- Technical Support
- Help Desk Software
- End-User Support
- System Imaging
- Script Automation
Timeline
Help Desk Specialist
Indigo IT
01.2022 - Current
Customer Support Specialist
Leidos
03.2020 - 01.2022
Assistant IT Administrator
Charles County Board Of Education
02.2018 - 05.2019
Information Technology
College of Southern Maryland
High School Diploma -
Thomas Stone High School