Kristopher Morris
Lansing,MI
Summary
Accomplished District Supervisor at Rose Pest Solutions, adept in project management and conflict resolution. Spearheaded operational enhancements, achieving significant efficiency improvements. Excelled in fostering a culture of professionalism and growth, while ensuring compliance and customer satisfaction. Skilled in team management and training, consistently developed policies to uphold company standards and employee development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
District Supervisor
Rose Pest Solutions
Lansing, MI
02.2013 - Current
- Promoted a positive work culture within the district by recognizing employee achievements and providing avenues for growth opportunities.
- Streamlined operational processes for increased efficiency within the district.
- Improved district performance by implementing strategic plans and monitoring progress.
- Ensured compliance with state and federal regulations, maintaining accurate records and documentation.
- Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Facilitated regular team meetings to discuss challenges, successes and strategies.
- Developed and enforced policies and procedures for compliance with company policies.
Shift Leader
Family Video
Holt, MI And Marshall, MI
01.2005 - 11.2008
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
High School Diploma - General Education
Holt High School
Holt, MI06.1998
Skills
- Performance Evaluations
- Problem-solving aptitude
- Project Management
- Quality Assurance
- Time management abilities
- Professionalism
- Training and Development
- Conflict Resolution
- Customer Relationship Management
- Product Knowledge
- Team Management
- Staffing and scheduling
- Problem-solving abilities
Certification
Certified pesticide applicator in Michigan.
Timeline
District Supervisor
Rose Pest Solutions
02.2013 - Current
Shift Leader
Family Video
01.2005 - 11.2008
High School Diploma - General Education
Holt High School