Kristy Adams
Millbrook,AL
Summary
Dynamic Sales Multi-line Specialist at Alfa Insurance with a proven track record in client retention and policy renewals. Expert in insurance terminology and adept at client education, I consistently exceeded production targets while enhancing customer satisfaction through active listening and tailored solutions. Committed to regulatory compliance and continuous improvement initiatives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Sales Multi-line Specialist
Alfa Insurance
Prattville, AL
09.2022 - Current
- Developed tailored insurance solutions to meet client needs and enhance satisfaction.
- Analyzed clients' financial situations to recommend appropriate coverage options.
- Educated clients on policy terms, benefits, and claims processes to ensure understanding.
- Maintained up-to-date knowledge of industry trends and regulatory changes for compliance.
- Conducted regular follow-ups with clients to nurture relationships and identify additional needs.
- Streamlined documentation processes, improving efficiency in policy issuance and renewals.
- Built strong relationships with clients through consistent communication and excellent customer service.
Treatment Coordinator
Luma Dentistry
Montevallo, AL
09.2021 - 09.2022
- Coordinated patient treatment plans to enhance workflow efficiency and patient satisfaction.
- Managed scheduling for dental procedures, optimizing appointment times and reducing wait times.
- Educated patients on treatment options, fostering informed decision-making regarding oral health care.
- Assisted in insurance verification processes, ensuring accurate coverage information for patients.
- Streamlined communication between dental staff and patients, improving overall service delivery.
- Collaborated with dentists to create personalized care plans based on individual patient needs.
Treatment Coordinator/Registered Dental Hygienist
Mahan Creek Dental
Brierfield, AL
08.2008 - 09.2021
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Conducted interviews with patients to discuss health history, objectives and concerns.
- Managed the coordination of complex multi-disciplinary cases involving multiple specialists, ensuring timely completion of treatments.
- Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
Dental Assistan/Dental Hygienist
Benjamin A Crunk DDS
Montevallo, AL
05.1996 - 08.2008
- Assisted in patient preparation and comfort during dental procedures.
- Maintained sterilization of instruments and compliance with safety protocols.
- Managed inventory of dental supplies, ensuring availability for daily operations.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Collaborated with dentists to enhance workflow efficiency during treatments.
- Trained new staff on office procedures and patient management systems.
Education
Insurance License - Life And Health Insurance
University of Alabama
AL10-2025
Insurance License - Property And Casualty Insurance
University of Alabama
AL10-2022
Registered Dental Hygienist - Dental Hygienist
Alabama Dental Hygiene Program
Birmingham, AL07-2021
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Client relations
- Client retention
CSR of the year 2025
Top producing customer service representative of the year for my district in 2025.
Timeline
Sales Multi-line Specialist
Alfa Insurance
09.2022 - Current
Treatment Coordinator
Luma Dentistry
09.2021 - 09.2022
Treatment Coordinator/Registered Dental Hygienist
Mahan Creek Dental
08.2008 - 09.2021
Dental Assistan/Dental Hygienist
Benjamin A Crunk DDS
05.1996 - 08.2008
Insurance License - Life And Health Insurance
University of Alabama
Insurance License - Property And Casualty Insurance
University of Alabama
Registered Dental Hygienist - Dental Hygienist
Alabama Dental Hygiene Program