Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Collins

Ooltewah,TN

Summary

Skilled in commercial sales with background as assistant. Demonstrated ability to manage large scale accounts, negotiate deals and foster strong client relationships. Strengths include strategic planning, team collaboration and innovative problem solving. Notable impacts in prior roles include driving revenue growth and enhancing customer satisfaction through proactive service delivery.

Excellent customer service experience.

Proficient in handling and resolving customer service issues in a timely, accurate manner.

Excellent verbal and noted communication skills.

Overview

9
9
years of professional experience

Work History

Commercial Parts Pro/ Commercial Sales Assistant

Advance Auto Parts
Chattanooga , Tennessee
10.2019 - 07.2024
  • Coordinated with other departments to ensure timely order processing.
  • Advised customers on product features, benefits and usage instructions when necessary.
  • Field calls from accounts and technicians to ensure proper parts and repairs were handled efficiently. Including retrieving O.E. parts for visual match if necessary.
  • Handling commercial counter sales and customer service

Commercial Parts Pro/Commercial Driver Trainer

AutoZone
Chattanooga
04.2015 - 11.2019
  • Communicating with accounts via telephone and in the shops to ensure customer needs are met effectively.
  • Delivery of parts and products necessary to complete repairs in a timely manner.
  • Handling customer service issues to correct any issues and processing returns when necessary.
  • Offered informal tips and encouragement to new, nervous driver trainees to support driving confidence and success.
  • Conveyed importance of company standards and regulations.

Education

High School Diploma -

Hixson High School
Hixson, TN
05-1996

Some College (No Degree) - General Studies

Chattanooga State Community College
Chattanooga, TN

Skills

  • Sales strategy development
  • Sales Presentations
  • Territory Management
  • Strong communication skills

Timeline

Commercial Parts Pro/ Commercial Sales Assistant

Advance Auto Parts
10.2019 - 07.2024

Commercial Parts Pro/Commercial Driver Trainer

AutoZone
04.2015 - 11.2019

High School Diploma -

Hixson High School

Some College (No Degree) - General Studies

Chattanooga State Community College

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Kristy Collins