Kristy Denise Holland
Wake Forest,NC
Summary
Results-driven multi-site property manager with 15 years of experience in property management operations. Highly adept in planning, coordinating and executing successful strategies. Track record of improving operational stability, efficiency and profitability.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Property Manager
The Bainbridge Companies
Morrisville, NC
11.2021 - Current
- Manage daily operations of AXIS Crossroads, a Class B community with 344 units.
- Facilitating processes for Bainbridge Cary, an A+ lease up to open late spring 2023.
- Managed daily operations of Bainbridge Aviation Crossing, an A+ lease up and luxury mid rise with 298 units.
- Mentored and trained all site level positions as a Bainbridge IMPACT Mentor.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Monitored monthly property budget to review purchases and control costs.
- Prepared and submitted MMR and AMR reports to owners and corporate team.
- Managed resident events and outreach marketing.
Property Manager
Southwood Realty, Inc.
Wake Forest, NC
03.2021 - 10.2021
- Managed daily operations of Palisades at Legacy Oaks, a Class B community.
- Increased occupancy by ten percent in two months.
- Initiated and maintained all ILS and social media platforms.
- Pre-leased 64 units in first phase of a sister lease up community, Palisades at Wake Forest, within three weeks of on boarding start date.
Multi-Site Property Manager /Operations Manager
JMG Realty, Inc.
Raleigh, NC
08.2013 - 02.2021
- Managed daily operations of two communities totaling 484 units: Mariners Crossing and Hamilton Ridge, including 11 employees.
- Facilitated the tracking and managing of cap ex projects totaling $5,000,000.
- Increased cash flow by 42% in seven years.
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
- Compiled and conveyed all operational and financial data to regional manager.
- Established and directed marketing plans to maximize rental income and increase occupancy rates.
Property Manager
King Properties, Inc.
Raleigh, NC
01.2013 - 08.2013
- Managed daily operations of Woodlake Downs, a Class C community with 264 units.
- Formulated clear and concise owner's reports based on findings from quarterly financial statements.
- Handled resident complaints and expedited maintenance requests.
- Drafted and monitored budgets for overall maintenance and operations.
HOA Portfolio Manager
Keystone Property Management, Inc.
Greenville, NC
01.2012 - 01.2013
- Facilitated timely resolution to all neighborhood challenges and homeowner complaints.
- Collaborated with board of directors to address financial matters and develop budgetary guidelines.
- Maintained seamless daily operations for seven HOA communities.
- Coordinated maintenance and repair requests with various vendors and contacted contractors for bid proposals.
- Reviewed and interpreted vendor contracts to effectively enforce all requirements.
- Oversaw budgeting process for seven assigned HOA communities.
Marketing Manager
Trademark Media Group, LLC.
Greenville, NC
06.2009 - 01.2012
- Coordinated with sales, marketing, and customer relations to drive on-time, under-budget project completion.
- Managed customer digital marketing strategies to meet client goals and objectives.
- Revitalized all facets of client online presence to engage consumers and drive sales.
Property Manager
Management Services Corporation
Greenville, NC
05.2008 - 10.2009
- Managed daily operations of Sunchase at East Carolina, a 504 unit student housing community,
- Compiled and conveyed all operational and financial data to regional manager.
- Handled resident complaints and expedited all maintenance requests.
- Resident Events, Housing Fairs, Campus Fundraisers
- Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Education
Real Estate
J.Y. Monk Real Estate School
Raleigh, NC08.2015
High School Diploma -
Bethel Assembly Academy
Windsor, NC1997
Skills
- Multi site operations including Lease Up
- IMPACT Mentor
- Rehabilitation Project Management
- Performance reporting
- Cash Flow, Accrual Analysis, and Owner Reporting
- Marketing & Resident Events
- Social Media Management
- Experience with YARDI, Onesite, MRI, CRM, Ops Technology, Blue Moon, Radix, Leonardo, Meet Elise, Hy,ly, Modern Message, Soci, Lever, Paylocity, Satisfacts, REBA, Prospect Connect, Nexus, Avid Xchange, I Love Leasing, Rent Dynamics, Knock, Courtesy Connection, Checkpoint ID, IWorks, Real Page Vendor Credentialing, and Nationwide Eviction
Certification
- Notary Public, Department of Secretary of State of North Carolina
Timeline
Property Manager
The Bainbridge Companies
11.2021 - Current
Property Manager
Southwood Realty, Inc.
03.2021 - 10.2021
Multi-Site Property Manager /Operations Manager
JMG Realty, Inc.
08.2013 - 02.2021
Property Manager
King Properties, Inc.
01.2013 - 08.2013
HOA Portfolio Manager
Keystone Property Management, Inc.
01.2012 - 01.2013
Marketing Manager
Trademark Media Group, LLC.
06.2009 - 01.2012
Property Manager
Management Services Corporation
05.2008 - 10.2009
Real Estate
J.Y. Monk Real Estate School
High School Diploma -
Bethel Assembly Academy