Kristy Jacobus
Gladewater
Summary
Dynamic and dedicated professional with exceptional customer service skills honed at Richie's Grill and Cafe. Proven ability in order management and complaint resolution, fostering positive dining experiences. Adept at multitasking and maintaining a professional appearance, ensuring a welcoming atmosphere for all patrons. Committed to food safety and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Wait Staff Member
Richies Grill and Cafe
06.2022 - Current
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
School Bus Driver
Union Grove ISD
08.2021 - Current
- Obeyed federal, Texas and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Maintained Texas license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Paraprofessional
Union Grove High School
08.2021 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support during classes, group lessons, and classroom activities.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
Education
No Degree - HRD
University of Texas At Tyler
Tyler, TX05-2026
Associate of Science - Fine Arts
Kilgore College
Kilgore, TX05-2024
Skills
- Menu memorization
- Food safety oversight
- POS system operation
- Handling complaints
- Order accuracy
- Order management
- Meal recommendations
- Professional appearance
- Exceptional customer service
- Multitasking and organization
- Positive and professional
Accomplishments
Throughout my career, I have demonstrated strong leadership, reliability, and a commitment to excellence in both educational and customer service environments. At Union Grove, I have supported inclusive education by assisting students with diverse learning needs, helping improve engagement and academic success. I've built positive relationships with teachers, students, and parents, creating a welcoming and supportive atmosphere. As a licensed school bus driver, I maintain a perfect safety record and am touted to ensure student well-being during daily routes. In addition to my school responsibilities, I work weekends at RIchie's Grill and Cafe, where I consistently provide exceptional customer service in a fast-paced environment. My ability to stay organized, communicate effectively, and collaborate with team members has earned recognition from management, earing me employee of the month several times.
Timeline
Wait Staff Member
Richies Grill and Cafe
06.2022 - Current
School Bus Driver
Union Grove ISD
08.2021 - Current
Paraprofessional
Union Grove High School
08.2021 - Current
No Degree - HRD
University of Texas At Tyler
Associate of Science - Fine Arts
Kilgore College