Kristy Jenema
Jackson ,GA
Summary
At Maxey Insurance Agency, I excelled as an Insurance Agent, leveraging my expertise in policy knowledge and exceptional customer service skills to enhance client retention and drive sales. I adeptly managed policy renewals and applications, ensuring compliance and accuracy, while my dedication to professional development kept my advice relevant and trusted.
Overview
18
18
years of professional experience
Work History
Insurance Agent
Maxey Insurance Agency
Morrow, GA
08.2006 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
Education
Associate - Business
Northwestern Community College
Traverse City, MI05.2003
Skills
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Auto insurance
- Client retention
- Account management
- New client acquisition
- Policy writing
- Leads prospecting
- Operations management
- Data entry
- Policy Knowledge
- Property and casualty insurance
- Customer billing
- Policy changes
- Customer account review
- Premium calculations
- Call center customer service
- Insurance coverage verification
Timeline
Insurance Agent
Maxey Insurance Agency
08.2006 - Current
Associate - Business
Northwestern Community College