Kristy L. Williams
Lima,OH
Summary
Passionate healthcare operations manager with experience managing urgent care sites looking for new opportunities.
Overview
2025
2025
years of professional experience
Work History
Multi-Site Manager
WellNow Urgent Care
08.2024 - Current
- Responsible for the overall operation of4 urgent care clinics
- Managed the workflow at the clinic and implemented new procedures as needed to ensure efficiencies at my clinics
- Managed the purchasing process and ensured that there was no waste
- Managed time and expense reports to ensure that all staff clocked their time appropriately
- Made changes as necessary so that Profit and Loss statements were accurate every month
- Addressed issue with vendors as problems surfaced such as items being charged on invoices that were not received
- Ensure that weekly, monthly and yearly inspections were completed at my clinics to ensure a safe environment
- Supported training sessions for clinic staff to ensure that staff was cross trained on all positions
Regional Director of Operations
WellNow Urgent Care, NE Ohio
02.2020 - 06.2024
- Responsible for the overall operation of16 urgent care sites
- Manage5 Multi-Site Managers who run the day to day operations of these clinics
- Partnered with Finance, Human Resources, Marketing, Compliance and Facilities to ensure the financial health of my clinics
- Managed the profit and loss statements of my clinics and found cost savings through charges that were incorrect
- Found efficiencies within my clinic’s to enhance patient flow to increase visit counts and patient survey responses
- Oversee weekly staffing at the clinics to ensure that there is adequate coverage and when patient volumes change, flex staff accordingly
- Support the Multi-Site managers through weekly check-ins and tools to monitor the health of each clinic
- Set up training seminars throughout my clinics to instill consistency across all clinics so that you can support any clinic
- Keep the Director of Market Operations informed of the health of my clinics and introduce ideas to increase efficiencies across the brand
Multi-Site Manager
WellNow Urgent Care, NE Ohio
- Responsible for the overall operation of4 urgent care clinics
- Managed the workflow at the clinic and implemented new procedures as needed to ensure efficiencies at my clinics
- Managed the purchasing process and ensured that there was no waste
- Managed time and expense reports to ensure that all staff clocked their time appropriately
- Made changes as necessary so that Profit and Loss statements were accurate every month
- Addressed issue with vendors as problems surfaced such as items being charged on invoices that were not received
- Ensure that weekly, monthly and yearly inspections were completed at my clinics to ensure a safe environment
- Supported training sessions for clinic staff to ensure that staff was cross trained on all positions
Clinic Lead
WellNow Urgent Care, NE Ohio
- Responsible for the daily operations at one clinic
- Processed orders appropriately, addressed discrepancies, while working the floor of the clinic
- Put open and close procedures in place to ensure all tasks were completed in a timely fashion
- Implemented ordering protocols to ensure that we only ordered what was needed
- Worked multiple positions to ensure that the clinic operated smoothly and was able to stay open
Donor Floor Supervisor
Octapharma Plasma Center Akron, OH
03.2018 - 03.2019
- Responsible for the overall operation of the plasma center floor
- Responsible for the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs)
- Understands the policies and procedures associated with hyper immune programs at the center
- Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed
- Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures
- Promotes safety in all actions
Education
West Branch High School
OH05-1999
Skills
- Microsoft Word, Excel, Powerpoint, Docutap Electronic Medical Record System, Workday, and Revspring
- Safety management
- Operations management
- Productivity improvement
- Staff development
- Cost control
Community Service
Wreaths Across America, 2012, Present, Honor deceased United States Veterans yearly by placing wreaths on the graves of fallen service members at my local cemetery.
Timeline
Multi-Site Manager
WellNow Urgent Care
08.2024 - Current
Regional Director of Operations
WellNow Urgent Care, NE Ohio
02.2020 - 06.2024
Donor Floor Supervisor
Octapharma Plasma Center Akron, OH
03.2018 - 03.2019
Clinic Lead
WellNow Urgent Care, NE Ohio
Multi-Site Manager
WellNow Urgent Care, NE Ohio
West Branch High School
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