Kristy Marcham
Summary
Dynamic and results-oriented professional with extensive experience in patient and procedure coordination Excelled in HIPAA compliance and calendar management, enhancing patient care and surgery scheduling efficiency. Demonstrated strong collaboration skills and a proactive approach. Pride myself on strong working relationship with co-workers. As well as working Independently to complete tasks.
Overview
5
5
years of professional experience
Work History
Surgery Scheduling Coordinator
UCHealth Parkview Medical
03.2021 - Current
- Scheduling for Cardiothoracic , Vascular , and Plastic surgery.
- Super user with Epic medical records system
- Effectively collaborated with multiple stakeholders including physicians and nursing staff leading to improved care coordination during preoperative phase.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
- Facilitated positive surgeon-patient relationships by effectively managing consultation appointments.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Obtained pre-authorizations and pre-certifications prior to scheduled surgeries.
- Coding for CPT and ICD-10
- Coordinated patient care between Cardiology, Breast Surgery, and Pulmonary to ensure patient treatment.
Unit Coordinator / Bed Placement
Cape Fear Valley Medical Center
08.2019 - 02.2021
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Managed bed placement from ED, direct admissions to patient floors.
- Conducted patient intake interviews, recording and documenting relevant information.
- Managed incoming calls and directed to appropriate department.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained rapport with physicians, nurses, and other healthcare disciplines.
- Maintained patient confidentiality in line with HIPAA regulations.
- Super user in Epic medical records
- Coding for CPT and ICD-10
Education
Associate of Science - Paralegal Studies
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2017
Skills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Procedure scheduling
- Calendar management
- Facility coordinating
- CPT and ICD- 10 coding
- Medical charting
Timeline
Surgery Scheduling Coordinator
UCHealth Parkview Medical
03.2021 - Current
Unit Coordinator / Bed Placement
Cape Fear Valley Medical Center
08.2019 - 02.2021
Associate of Science - Paralegal Studies
Maricopa Community Colleges, Rio Salado Community College
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