Kristy Martin
Griswold,IA
Summary
Dynamic and detail-oriented professional with experience at Hyvee, excelling in pharmacy operations and customer service. Proven ability in drug inventory control and resolving customer issues, ensuring patient confidentiality. Recognized for streamlining processes and enhancing customer satisfaction through effective communication and training initiatives. Committed to delivering exceptional service in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Pharmacy Clerk
Hyvee
Red Oak, IA
05.2025 - Current
- Assisted customers with inquiries regarding medications and pharmacy services.
- Processed prescription orders accurately using pharmacy management software.
- Maintained cleanliness and organization of the pharmacy workspace.
- Managed inventory by restocking shelves and verifying stock levels regularly.
- Handled cash transactions efficiently at the pharmacy checkout counter.
- Educated customers on proper medication usage and safety practices.
- Verified prescription information prior to entry in pharmacy computer system.
- Streamlined pharmacy operations by maintaining a clean and organized work environment.
Cashier Team Lead
Taylor's
Oakland, IA
11.2023 - 05.2025
- Supervised cash handling processes, ensuring accuracy and compliance with company policies.
- Trained new cashiers on customer service standards and point-of-sale systems.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Maintained organized cash register area, promoting efficiency during peak hours.
- Assisted in training staff on upselling techniques to increase average transaction value.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Communicated with customers and team members to solve problems.
- Assisted customers by answering questions and fulfilling requests.
Construction Flagger
Western Engineering Co
Harlan, IA
04.2021 - 2023
- Flagged traffic to ensure safe passage for construction crews and pedestrians.
- Communicated effectively with drivers to mitigate delays and enhance safety protocols.
- Assisted in training new flaggers on safety procedures and equipment use.
Receptionist/ Helper
Children's Hospitals
Omaha, NE
2018 - 2022
- Managed front desk operations, greeting visitors and directing inquiries to appropriate staff.
- Assisted in maintaining organized filing systems for client and company documents.
- Provided administrative support by scheduling appointments and coordinating meetings for management.
- Handled incoming communications, ensuring timely responses to emails and phone calls.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided exceptional customer service by addressing client concerns professionally and courteously, contributing to a welcoming atmosphere.
- Managed multi-line telephone system and greeted claimants during office visits.
- Resolved customer problems and complaints.
- Implemented feedback mechanisms to assess visitor satisfaction, informing adjustments in service delivery.
- Developed training materials for new staff to ensure consistent reception procedures are followed.
- Collaborated with team members to enhance visitor experience through improved service protocols.
- Streamlined office supply inventory processes, improving order accuracy and efficiency.
Education
High School Diploma -
Griswold High School
Griswold, IA05.2003
Skills
- Answering customer questions
- Stocking shelves
- Patient confidentiality
- Verifying orders
- Processing payments
- Drug inventory control
- Drug interaction awareness
- Resolving customer issues
- Pharmacy operations
- Counter support
- Cash handling accuracy
- Insurance verification
- Order fulfillment
Timeline
Pharmacy Clerk
Hyvee
05.2025 - Current
Cashier Team Lead
Taylor's
11.2023 - 05.2025
Construction Flagger
Western Engineering Co
04.2021 - 2023
Receptionist/ Helper
Children's Hospitals
2018 - 2022
High School Diploma -
Griswold High School