Kristy Meza
Houston
Summary
To obtain a leadership administrative position where my skills, experience and abilities can be utilized in helping a growing company achieve continuing success. Willing to learn,grow and prosper.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
3.6.5
Houston
01.2018 - 03.2020
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Janitorial Worker
AZTEC FACILITY SERVICES
La Porte
04.2017 - 11.2017
- Cleaned restrooms mopped them cleaned toilets mirrors, offices, hallways etc.
- Mopped, dusted, vacuumed. Made sure everything was spotless.
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal by emptying trash bins and recycling containers in a timely manner
- Maintained inventory of cleaning supplies and notified supervisor when reordering was necessary
- Responded promptly to requests for spill cleanup or other emergencies to prevent accidents or hazards
- Followed established safety protocols while handling chemicals and operating machinery to minimize risks
- Collaborated with team members to coordinate cleaning schedules and ensure efficient use of resources
- Assisted in the setup and breakdown of events by arranging furniture, setting up tables/chairs, etc.
- Supported facility maintenance efforts by reporting any repairs or maintenance needs to the appropriate personnel
- Maintained a high standard of cleanliness throughout the facility to create a pleasant environment for staff and visitors
- Demonstrated strong attention to detail by consistently achieving spotless cleaning results
Store Manager
Fashion Image
Pearland
10.2015 - 06.2016
- Managed Staff including employees, team leaders and an assistant manager.
- Responsible for assigning staff their responsibilities for the day to meet the needs of the store's goals.
- Accountable for examining merchandise in verifying price corrections, proper displays and marketing, including training new employees on procedures, customer service and sales techniques.
- Dependable for reporting issues and concerns in regards to the store and staff.
- Responsible for helping sales associates on greeting and assisting customers throughout the store.
Assistant Manager
Charter School Uniforms
Houston
01.2015 - 08.2015
- Responsible for assisting the store manager with the management of sales associates including but not limited to hiring, training and administering evaluations.
- Accountable for assisting store associates with greeting and assisting customers.
- Held responsible for balancing credit card transactions and handling & delivering bank deposits.
- Assisted in stocking store items and merchandising.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
- Increased overall store profitability by analyzing product performance data & adjusting pricing/markdowns accordingly
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
Sales Associate
Fashion Image
Humble
01.2010 - 12.2014
- Responsible for providing customer service by assisting customers with merchandise knowledge.
- Accountable for meeting retail sales goals, merchandising, shipment processing, stocking merchandise and processing and closing and balancing credit card transactions.
- Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Maintained a clean and organized work environment to enhance the shopping experience for customers
Education
General Education - High School Diploma or GED
Marque Learning Center
Houston, TX12.2008
Skills
- Merchandising
- Filing
- Janitorial experience
- Custodial experience
- Forklift
- Assistant manager experience
- Typing 45 wpm
- Computer skills
- C
- Typing
- Communication skills
- Bilingual
- Sales
- Materials handling
- Warehouse experience
- Multi-tasked
- Verbal Communication
- Listening Skills
- Management
- Microsoft Office
- Data entry
- Organizational skills
- Computer operation
- Retail sales
- Store Management Experience
- Cleaning
- Relationship building
- Training development
- Problem solving
- Attention to detail
- Stocking and receiving
- Store opening and closing
- Positive and professional
- Goal tracking
- Exceeds sales goals
- Excellent people skills
- Exceptional customer service
- Customer engagement
- Listening skills
- Contact follow-up
- Shipment processing
- Multi-tasking strength
- Friendly and outgoing
- Flexible schedule
- Service oriented
- Cleaning techniques
- Verbal/written communication
- Problem-solving skills
Certification
- Leasing Certificate, 11/01/18
- Driver's License, 02/01/22 to 02/01/30
- Enrolled Agent
Additional Information
Twic Card Certified.
Languages
Spanish, Intermediate
Timeline
Sales Associate
3.6.5
01.2018 - 03.2020
Janitorial Worker
AZTEC FACILITY SERVICES
04.2017 - 11.2017
Store Manager
Fashion Image
10.2015 - 06.2016
Assistant Manager
Charter School Uniforms
01.2015 - 08.2015
Sales Associate
Fashion Image
01.2010 - 12.2014
General Education - High School Diploma or GED
Marque Learning Center