Kristy Niece

• Acted as the face of the retail clinic, ensuring a positive patient experience.
• Supported revenue goals by attracting new patients and managing administrative functions.
• Coordinated patient interactions and needs, resulting in a 93% increase in patient satisfaction.
• Drove appointment scheduling and revenue generation through outbound calls, independent marketing and local engagements, leading to an 27% increase in clinic revenue.
• Managed office supply inventory, resulting in 62% cost savings.
• Maintained accurate records of petty cash, bank deposits, and credit transactions.
• Oversaw hearing aid inventory, ensuring availability for patient needs.
• Collected insurance documentation directly from patients, ensuring compliance with HIPAA laws.

• Verified checklist compliance for licensed practitioners, certifying their credentials. • Conducted facility inspections and ensured HIPAA compliance.

• Reviewed medical record-keeping practices and scheduling processes. • Managed confidential information and privacy matters.

• Identified opportunities to increase efficiency and improve quality, resulting in a 53.2% increase in productivity.

• Developed and executed operational policies and guidelines, streamlining processes and ensuring compliance.

• Oversaw client support services, maintaining a maximum customer satisfaction rate. • Managed procurement and resource allocation, optimizing budget utilization. • Created standardized workflows and SOPs, improving operational consistency. • Implemented patient safety processes for infusion center and clinics.

• Networked with local community leaders, generating referrals and expanding patient base. • Developed business plans for new clinic locations.

• Optimized patient care experience by overcoming barriers and improving quality of care.

• Liaised with patients, providers, and office staff to facilitate paperwork and appointments.

• Streamlined clinic visits through prior authorizations and gap-in-care follow-ups.

• Collected and analyzed data for scheduling and specialty testing.

• Responded to inquiries from patients and healthcare providers regarding clinic services and policies.

• Participated in educational programs to enhance skills and competency.

• Assisted in the development of unit policies and procedures.
• Provided support and guidance to nursing staff on patient care issues.

• Managed patient administrative processes for cost savings.

• Handled unit mail, supplies, and inventory management.

• Maintained accurate records and documentation for all patients in the unit.

• Operated cell saver equipment and provided logistical support for surgeries.

• Assisted physicians and clinical staff during procedures.

• Managed documentation and liaised with physicians.

• Assisted surgeons, anesthesiologists, nurses and other medical personnel during surgical procedures.
• Assisted in setting up surgical instruments for specific procedures according to established standards.
• Responded quickly to emergency situations in order to provide assistance when needed.

• Managed multiple clinics and oversaw day-to-day operations.

• Handled finances, ordering supplies, and staffing schedules.

• Ensured JACO and HIPAA compliance.

• Acted as a liaison with the HR department.

• Implemented strategies for increasing patient satisfaction ratings through surveys or feedback forums.
• Developed and implemented policies and procedures for the medical practice.