Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Olsgard

Oroville,CA

Summary

Enthusiastic and reliable Server who Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Server Shift Leader

Cornucopia Restaurant
06.2020 - 05.2022
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Collaborated with kitchen staff to coordinate restaurant goals such up-selling certain items, addressing product availability issues and other communication concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing regulars and walk-in business.

General Manager/ Server

Table Top Restaurant & Catering
01.2018 - 04.2020
  • Effectively built customer and employee loyalty.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Set clear expectations and created a positive and working environment for 14+ employees.
  • Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.

Human Resources

Pacific Coast Producers
06.2017 - 09.2019
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Set up orientations and initial training for new employees.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.

Closing Shift Manager/ Server

Home Town Buffet
02.2012 - 09.2016
  • Cultivated warm relationships with regular and returning customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Greeted guests as they were in my home
  • Helped any employee that needed help with there tasks

Education

High School Diploma -

Oroville High School
Oroville, CA

Skills

  • Guest Satisfaction
  • Menu Knowledge
  • Restaurant Operation
  • Guest Relations/ Customer Loyalty
  • Daily Specials Promotion
  • Workflow Coordination
  • Warm and Friendly

Timeline

Server Shift Leader

Cornucopia Restaurant
06.2020 - 05.2022

General Manager/ Server

Table Top Restaurant & Catering
01.2018 - 04.2020

Human Resources

Pacific Coast Producers
06.2017 - 09.2019

Closing Shift Manager/ Server

Home Town Buffet
02.2012 - 09.2016

High School Diploma -

Oroville High School

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Kristy Olsgard