Kristy Weiler
Bay City,MI
Summary
An Experienced service individual with strong communication skills and ability to adapt to different personalities. Engaging and patient customer service professional with 5+ years of experience responding to all types of customers inquires. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
8
8
years of professional experience
Work History
Insides Sales
Verizon Wireless
05.2023 - Current
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Networked to build client base and promote products to new and existing clients.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
Solutions Specialist
Verizon Wireless
11.2021 - 05.2023
- Mitigated obstacles efficiently to improve overall customer satisfaction ratings.
- Helping customers on daily basis achieve their highest level of technology use to simplify their life
- Creating that one on one experience with exceptional customer service skills.
- Recommending best products and services possible in order to bring full experience to life
Mail Carrier
United States Postal Office
04.2021 - 08.2021
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Routed all classes of mail in sequence of delivery along established route.
Solutions Specialist
Verizon Wireless
02.2019 - 04.2021
- Utilizes knowledge on past, current, and future technology to problem solve.
- Helping customers on a daily basis achieve their highest level of technology use to simplify their life.
- Creating that one on one experience with exceptional customer service skills.
Telemarketing Representative
Outdoor Adventures Camp
01.2016 - 02.2019
- Receive inbound calls including transferred sales leads and calls from current and potential customers.
- Answer questions about the product details, the company, and issues with account for customers.
- Perform basic account maintenance activities.
- Helping customers to receive their highest satisfaction possible.
Education
High School Diploma -
Garber High School
Essexville, MI05.2010
Timeline
Insides Sales
Verizon Wireless
05.2023 - Current
Solutions Specialist
Verizon Wireless
11.2021 - 05.2023
Mail Carrier
United States Postal Office
04.2021 - 08.2021
Solutions Specialist
Verizon Wireless
02.2019 - 04.2021
Telemarketing Representative
Outdoor Adventures Camp
01.2016 - 02.2019
High School Diploma -
Garber High School
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