Miriama Tuimalatu-Yan Lan
Santa Rosa,CA
Summary
With 10+ years of Customer Service I bring top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhanced customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Diligent, skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
16
16
years of professional experience
Work History
Insides Sales Specialist
II-VI Incorporated
03.2021 - 12.2022
- Processing Worldwide customer orders
- Processing PO/SO for customers
- Establishing delivery and quality or delivery to customers
- SalesForce
- Data Entry
- Invoicing
- Making sure out customers are happy with delivery dates and quality or orders
Quality Inspection
II-VI Incorporated
11.2020 - 03.2021
- Visual inspection of chips for defects using optical microscope
- Ability to read and understand engineering drawings and process procedures
- Requires detailed observational and technical skills to ensure proper performance of product
- Daily microscope use
- Using computers and computer systems to program, set up functions and enter data
- Established in Company Online Courses
QA Visual Inspector (Assembler II)
Medtronic
10.2018 - 05.2020
- Annealing
- Inspected finished products for quality and adherence to customer specifications
- Microscope inspection to ensure standard product specifications, records, data obtained from inspection and reconciles all paperwork
- Performing Visual Inspection of tubing and graft covers for defects
- Established in Corner Stone online courses
- Completing increasing amount of lots, 8,000+ to be inspected each shift
Warehouse Receipting
C.Store Distribution
09.2015 - 09.2016
- Keep track of incoming as well as outgoing merchandise
- Performed warehouse Stock take every quarter
- Confirming 100% of stock is accounted for
7/11 Claims - 7/11 Orders
C.Store Distribution
07.2013 - 04.2015
- Processing 7/11 orders & PO numbers
- Processing/Investigating 7/11 Claims for New South Wales State
- Established all orders are in stock and ready to be delivered on schedule
(As well as processing regular customer orders, Claims, customer service, invoicing)
Customer Service - Customer Order Specialist - Customer Claims - Data Entry - Invoicing
C.Store Distribution
05.2006 - 07.2013
Day shift -
- Processing customer orders
- Managing 50+ Customer Claims per day over phone
- Customer service
- Data Entry
- Invoicing
- Filing increased amount of paperwork
Transportation Dispatcher
C.Store Distribution
04.2005 - 05.2006
- Night Shift transport dispatcher
- Performed night delivery schedules
- Processing invoices for customers for 50+ customers each shift
- Processing Return Goods Slips for customers
- Getting invoices and pick up slips ready for drivers
- Making sure deliveries and drivers make it to destinations within scheduled delivery time
- Confirm stock cross references with customer invoice processed
- If arises dealing with delivery discrepancies/processing claims
Picker Packer
C.Store Distribution
02.2004 - 01.2005
- Picked products for specific routes according to pick sheets
- Load Truck for 30 customers
- Performed regular cleaning around workstations
Education
High School Diploma -
Liverpool Girls High School
Sydney NSW, AUSTRALIA2003
Skills
- 10 Key typing
- Order processing
- Customer Service
- Excellent time management
- Works well in team environment
- Computer-savvy
- Salesforce
- Data Entry
- Claims processing
- Invoicing
- Fast learner
- Deadline-driven
- Works well unattended
- Expert in safety rules and operation
- Maintains a clean and safe work environment and keeps equipment fully functioning
- De-escalation Techniques
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Strong Analytical and Problem Solving Skills
- Team-Oriented and Cooperative
- Computer Proficiency
- Establishing and Maintaining Customer Relationships
- Excellent Attention to Detail
reference
Tuputala Toomata
Administration Supervisor
Hunting wood Drive NSW
SYDNEY, AUSTRALIA
+61 431 316 739
Heather Smith
Warehouse Supervisor
3880 Brickway Blvd
SANTA ROSA, CA
+1 (707) 536-8343
Kenny Martinelli
Quality Systems Engineering Manager
3640 Westwind Blvd
SANTA ROSA, CA
+1 (707) 636-1262
Kelly Temple
Customer Service Manager
3640 Westwind Blvd
SANTA ROSA, CA
+1 (707) 318-3316
Timeline
Insides Sales Specialist
II-VI Incorporated
03.2021 - 12.2022
Quality Inspection
II-VI Incorporated
11.2020 - 03.2021
QA Visual Inspector (Assembler II)
Medtronic
10.2018 - 05.2020
Warehouse Receipting
C.Store Distribution
09.2015 - 09.2016
7/11 Claims - 7/11 Orders
C.Store Distribution
07.2013 - 04.2015
Customer Service - Customer Order Specialist - Customer Claims - Data Entry - Invoicing
C.Store Distribution
05.2006 - 07.2013
Transportation Dispatcher
C.Store Distribution
04.2005 - 05.2006
Picker Packer
C.Store Distribution
02.2004 - 01.2005
High School Diploma -
Liverpool Girls High School
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