Summary
Overview
Work History
Education
Skills
Leadership Experience
Awards
References
Timeline
Generic

Kristyne Tusa

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

41
41
years of professional experience

Work History

Specialist

Receivable Management Services
09.1991 - Current
  • Handling inbound and out bound calls, handle past due insurance premiums and audits
  • Dispute resolutions, between the insured and the insurance companies
  • Negations of payment plans and settlements
  • Monitoring of account, making recommendations to customers
  • Monitoring of payment plans.
  • Followed all company policies and procedures to deliver quality work.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Assisted with staff training to enforce quality, safety and sanitation guidelines.
  • Maintained current understanding of market conditions, compliance standards and best practices.

Team Leader

Receivable Management Services
01.1995 - 08.1996
  • Handles the day to day operations of setting up a new office, Hired and trained new staff, set up and managed the work flow
  • Created and maintained reports for both management and to customers, set goals and reported statistics
  • Handling customer complaints.
  • Generated over 1 million in revenue

Manager

Avco Financial Services
01.1988 - 08.1991
  • Handled application of payments, processing of loan applications, closing of retail installments contracts, personal loans and home equity loans, handled delinquent accounts and resolving past due balances up to and including assisting attorney with foreclosures
  • Handled the solicitation of new business, and of loans.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Customer Service Representative

Manufacturers Hanover Financial Services
01.1985 - 01.1987
  • Handled application of payments, processing of loan applications, closing of retail installments contracts, personal loans and home equity loans, handled delinquent accounts and resolving past due balances.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Asst. Bookkeeper

J C Construction
01.1983 - 01.1985
  • Handled payables and receivables, Payroll, billing, ordering of supplies, preparing of bid proposal
  • Job costing.
  • Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
  • Supported the bookkeeper with payroll processing, ensuring accurate employee compensation.
  • Collaborated closely with the bookkeeper to complete month-end closing procedures in a timely manner.
  • Matched purchase orders with invoices and recorded necessary information.
  • Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
  • Ensured timely payments to vendors by tracking invoices and promptly processing checks.

Education

CCC in Business Administration -

Eastern Florida State Collage
Cocoa, Florida

CCC in Accounting Technician -

Eastern Florida State Collage
Cocoa, Florida

Skills

  • Accounts payable and receivables
  • Job costing
  • Payroll
  • Account reconciliation
  • Dispute resolution
  • Budgeting
  • Negotiations
  • Preparing bids proposals
  • Microsoft Office / Outlook
  • Documentation Management
  • Quality Assurance
  • Customer Relations

Leadership Experience

  • President of Home Owners Associations, 01/2014, 02/2016, Handles the day to day operations, worked with contractors and vendors to complete projects, worked with the HOA attorneys on all legal issues. Helped established and followed the budgets. Reduced homeowner delinquency from over 100 accounts to 35 in 2 years while increasing the HOA assets from $380,000 to $716,000
  • Secretary of the Home owners Association, 2013
  • Committee Chairperson of Cub Scout Pack # 130, 09/1990, 05/1995, Organized all pack events, helped pack grow from 8 to 108 members, Organized fund raisers. Organized outing, campouts and events.
  • Committee Chairperson and Den leader, 09/2001, 05/2006

Awards

  • Cub Scouter of the Year
  • Collector of the Month and Quarter (several times)
  • Presidential Citation – 1993

References

Available on request.

Timeline

Team Leader

Receivable Management Services
01.1995 - 08.1996

Specialist

Receivable Management Services
09.1991 - Current

Manager

Avco Financial Services
01.1988 - 08.1991

Customer Service Representative

Manufacturers Hanover Financial Services
01.1985 - 01.1987

Asst. Bookkeeper

J C Construction
01.1983 - 01.1985

CCC in Business Administration -

Eastern Florida State Collage

CCC in Accounting Technician -

Eastern Florida State Collage

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Kristyne Tusa