Avneel Nand
Moreno Valley,USA
Summary
Associate of the month July & November 2024
First Aid Certificate
Fire Authority certificate
Microsoft Word and Excel advance certificate
Seat down and stand up forklift license
Overview
15
15
years of professional experience
Work History
Sales Associate
Home Depot
12.2022 - Current
- Provided customer service to the public entering or calling our store
- Used a multi-line phone, answering questions or transferring to appropriate department
- Answered questions on item availability, pricing, sales, and store processes
- Operated a cash register to tally customer transaction totals
- Used basic math skills to dispense correct change and ensure discounts were appropriately applied
- Utilized a point of sale (POS) system to process debit, credit, and gift card payments
- Assisted customers with applying for store credit
- Checking the quality of the product before final delivery of the product to the customer
- Getting the leads for HVAC
- Obtained customer’s personal data including their name, address, phone number, social security number
- Entered this data into the company’s software program
- Ran the customer’s credit and obtained decision
- Notified the customer of the credit decision made
- Assisted customers with signing up for Home Depot rewards program
- Completed returns by obtaining customer’s original receipt or looking up transaction in our computer database using the customer’s telephone number or card used for transaction
- Returned customer merchandise to ensure it met company policy to be returned
- Issued cash or credit refunds based on original form of payment and printed receipts as proof of return
- Explained return policy and directed customers to our online and in store written policies when needed
- Completed a cash register reconciliation form to verify the amount of cash available matched daily sales totals
Inventory & Procurement Specialist
Pacific Energy Swp Ltd.
07.2015 - 11.2022
- Provided sales and delivery for an independent regional group supplying petroleum products and lubricants to the Pacific Islands including supply, storage, and distribution
- Adhered to international industrial standards for the safety and tracking of our operations
- Import and export products and prepare documents
- Forecasting
- Performed stock inventory and forecasted supply and demand to prevent overstocking and running out-of-stock (OOS)
- Completed data entry tasks to track purchase details using company’s internal databases
- Placed orders to replenish merchandise as needed
- Tracked shipments and address any delays
- Coordinated regular inventory audits
- Maintained updated inventory records (including daily shipments)
- Transfer Stocks to different location
- Compiled data from 10 corporate locations to prepare reports summarizing tank fuel sales, distribution, and storage
- Prepared other reports, loan agreements and transfer documentation and forms
- Prepared and investigated loss and gains, compiling a final report, and submitting to management
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability
- Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns
Manager
Glass Bar & Flaming Pot Restaurant
04.2019 - 08.2019
- Operated restaurant, initiated processes to increase sales and control profit
- Recruited and developed a training strategy to build strong and efficient employees
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Set, enforced, and optimized internal policies for areas such as Training and Development to maintain business agility and responsiveness to dynamic demands
- Organized budgets and oversaw profits and losses
- Achieved margin targets consistently to stay on track with growth plans
- Maintained high levels of organization in store by directing customers and replenishing merchandise
- Reduced process gaps while training new hires on products, software, operational best practices, and store protocols
- Assisted team members with delivering friendly, knowledgeable service to every customer by applying proactive monitoring and corrective action strategies
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success
- Managed schedules, accepted time off requests and found coverage when shifts were short
- Completed recruitment duties including marketing open positions on websites including Indeed, Snagajob, and social media platforms
- Reviewed applications for potential candidates to determine eligibility
- Conducted prescreen phone interviews and scheduled face to face interviews
- Conducted face to face interviews and made hiring decisions
- Completed onboarding of new hires including obtaining verification, permits, forms and documents needed for employment
- Created physical and electronic employee files containing forms and documents
- Provided employee reviews, on the job coaching and feedback
- Completed in depth documentation of coaching, feedback, and disciplinary measures
- Obtained cash from the locked safe, completed bank slip, placed money in the bank bag and followed restaurant procedures to safely complete a bank drop
- Oversaw the petty safe, completing financial entries to record expenses
- Reviewed employee reconciliation of cash registers, petty safe records, and lock safe cash available
- Entered information in a database to record and review sales, losses, inventory, and labor costs
- Utilized Microsoft Excel for scheduling, ensuring that restaurants were appropriately staffed for each shift
- Managed call offs and provided staffing solutions
- Reviewed and approved employee timesheets, breaks and lunches
- Identified and communicated sales goals (daily, weekly, year over year)
- Managed and ordered inventory effectively to reduce waste and prevent theft
- Executed safety and health standards and audits
- Put together realistic budgets based upon costs and fees for successfully operating business
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals
- Entered income and expense details into business databases to track purchases and address variances
- Trained and coached new and existing employees to boost staff productivity
- Conducted target market research to discover customer needs and analyze competitor trends
- Prepared bank deposits and handled business sales, returns and transaction reports
- Evaluated suppliers to maintain cost controls and improve operations
Spare Parts Manager
Niranjans Autopart Ltd.
01.2011 - 04.2015
- Liaised with internal teams to develop, implement, and maintain proactive sales and marketing approach for distribution of parts and services
- Maintained and analyzed ERP database to facilitate sales strategies and study customer ordering behavior
- Created employee schedules to align coverage with forecasted demands
- Bolstered sales and inventory management by effectively controlling daily parts program activities
- Adjusted stock to curtail accumulation of unused or old parts
- Monitored inventory to maximize turns and minimize obsolescence
- Managed high volume, profitable and efficient parts department within dealership framework
- Received and inspected package deliveries and resolved discrepancies
- Interfaced with parts warehouse on internal purchase orders and deliveries to expedite processing for urgent requests
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Trained team members in successful strategies to meet operational and sales targets
- Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals
- Mitigated financial discrepancies by managing inventory, damaged goods, and backorders
- Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
Account Executive
Yogesh & Associate
10.2010 - 01.2011
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships
- Utilized a multi-line phone, email, and written correspondence to communicate with customers remotely
- Created and executed account strategies to translate organizational goals into client activities
- Prepared forecasts to gain understanding of measures needed to grow business
- Prepared additional quotes for current clients to upsell products and services
- Applied needs-based analysis to assess current satisfaction and importance of various product features to customers
- Prepare Vat & Bank Reconciliation Lodge Vat
- Leveraged CRM to collect, organize and manage sales data and customer information
- Obtained and compiled information, completing data entry tasks to maintain track of potential customers, current customers, accounts, and agreements using the company’s computer database
- Fostered consultative relationships with clients to elicit feedback, gather requirements, and understand specific needs with a long-term mandate to retain lucrative business while delivering sustainable portfolio growth
- Summarized and discussed the opportunities uncovered; recommended, presented, and sold appropriate products and services
- Interviewed customers to elicit information, determine appropriate loans, cross-sell opportunities, or communicate decisions or recommendations; obtain and/or send proper documentation and to resolve related customer issues
- Contacted and consulted with clients on a regular basis to update the Needs Assessment information and to educate clients on changes in the financial industry that would affect them and the products and services they currently use
Education
Associate of Arts - Computer
Fiji National University
03.2016
Associate of Arts - Business Accounting
Fiji National University
06.2010
High School Diploma - undefined
Bulileka Sanatan College
06.2007
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
Languages
Hindi
Full Professional
Timeline
Sales Associate
Home Depot
12.2022 - Current
Manager
Glass Bar & Flaming Pot Restaurant
04.2019 - 08.2019
Inventory & Procurement Specialist
Pacific Energy Swp Ltd.
07.2015 - 11.2022
Spare Parts Manager
Niranjans Autopart Ltd.
01.2011 - 04.2015
Account Executive
Yogesh & Associate
10.2010 - 01.2011
Associate of Arts - Computer
Fiji National University
Associate of Arts - Business Accounting
Fiji National University
High School Diploma - undefined
Bulileka Sanatan College