Krstana Pejcinovic
Toronto
Summary
Detail-oriented Administrative and Customer Service Professional with over 15 years of experience in operations, procurement, and client relations. Skilled in managing priorities, coordinating with vendors, and delivering outstanding service in fast-paced environments. Known for strong organizational abilities and effective issue resolution while enhancing processes and supporting business operations.
Overview
17
17
years of professional experience
Work History
Client Service Manager
XYZ Storage
11.2022 - 10.2024
- Delivered exceptional customer service by responding promptly and professionally to client inquiries, requests, and concerns.
- Coordinated move-ins and move-outs, managed key distribution, and maintained access control procedures.
- Educated customers on company policies, procedures, and facility regulations.
- Maintained accurate financial records, including accounts payable and accounts receivable.
- Monitored customer accounts and followed up on outstanding balances to reduce arrears.
- Ensured accurate documentation and efficient administrative support for daily operations.
Purchase Specialist
Lincoln Electric Company of Canada
11.2007 - 11.2020
- Managed purchasing activities for five company locations, ensuring timely procurement of materials and supplies.
- Reduced purchasing costs by identifying new vendors and implementing more efficient procurement processes.
- Collaborated with managers and internal departments to align purchasing requirements, enhance supplier performance, and optimize pricing and raw materials.
- Expedited purchase orders and resolved supply chain issues, ensuring continuity of operations and minimizing delays.
- Built and maintained strong vendor and service provider relationships, fostering collaboration and support for procurement needs.
- Resolved supplier and internal stakeholder concerns through effective communication, diplomacy, and problem-solving.
- Negotiated and coordinated facility maintenance contracts for the Toronto and Mississauga locations.
- Provided comprehensive administrative support to management and corporate head office.
Education
Business Administration -
Sir Sanford Fleming College
Toronto, OntarioSkills
- Customer Service & Client Relations
- Vendor & Contractor Management
- Purchasing & Procurement
- Accounts Payable & Accounts Receivable
- Budget Preparation & Financial Records
- Work Order Coordination
- Inventory and Supply Management
- Process Improvement
- Microsoft Office Suite
- Organization & Time Management
- Problem Resolution
- Administrative Support
Professional Involvement
- Member, Supply Management Environmental Committee
- Internal Auditor
- Advisory Committee Member for Non-Management Employees
Timeline
Client Service Manager
XYZ Storage
11.2022 - 10.2024
Purchase Specialist
Lincoln Electric Company of Canada
11.2007 - 11.2020
Business Administration -
Sir Sanford Fleming College