Kruthi Manjuksha

Senior Quality Assurance Analyst at MINDTREE LTD.

• Utilized robust business analytical skills involving SQL, Power BI, Excel, and Google Analytics to gather and assess requirements for the commerce and payment features of the Marriott Bonvoy application, leading to a 15% enhancement in customer satisfaction through improved booking flows.
• Implemented thorough data validation using SQL within the Marriott Bonvoy application, effectively pinpointing and resolving significant data integrity concerns. This ensured smooth integration with the application, resulting in a 30% decrease in customer complaints pertaining to data accuracy.
• Conducted Functional, regression, localization, and ad hoc testing for the Marriott Bonvoy application, validating hotel information and payment processes. This effort led to a 20% decrease in system bugs.
• Created and implemented Python test scripts through Selenium, encompassing all application functionalities. This initiative resulted in a 25% enhancement in application stability.
• Guided the user acceptance testing (UAT) process to ensure the application's alignment with business requirements and user anticipations. This effort contributed to a 20% rise in the success rate of UAT.
• Played a role in decreasing development delays by 25% by creating thorough documentation and meticulously addressing business requirements, user stories, and test cases.

Quality Assurance Analyst, 42GEARS MOBILITY SYSTEMS

• Oversaw both manual and automated testing for Mobile Device Management, Kiosk Lockdown Software, Secure Enterprise Web Browser, and Nix, utilizing Selenium, Appium, and Postman. This effort led to a 20% increase in productivity, system stability, and customer satisfaction.
• Collaborated with development teams and stakeholders to resolve challenges related to homepage loading issues arising from extensive device count pagination.
• Evaluated and successfully tackled device enrollment obstacles within the MDM webpage arising from variations in devices' 4G/5G network connectivity.
• Utilized the Charles Proxy tool to intercept and modify network traffic, creating simulations of targeted network conditions. This approach enhanced test coverage for mobile devices.
• Diagnosed and analyzed issues by capturing logs using tools such as Appium and ADB commands, offering developers a comprehensive understanding of defects and performance monitoring.