Krysta Burton
Tulsa,OK | Remote Eligible
Summary
Detail-oriented administrative professional with a strong background in client intake, customer service, data entry, records management, scheduling, and issue resolution. Known for building positive relationships, handling high-volume communications, and maintaining accuracy, organization, and professionalism in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Lead Sales Consultant
Greystar
Plano, TX
12.2023 - 10.2025
- Conduct client intake by responding to inquiries, gathering resident information, and providing clear guidance on services, options, and next steps.
- Conduct property tours and present available units while tailoring communication to client needs and priorities.
- Build strong relationships with prospective and current residents to support retention, satisfaction, and follow-up.
- Coordinate documentation, lease paperwork, and compliance-related tasks with accuracy and attention to detail.
- Collaborate with internal teams to resolve questions, concerns, and service issues in a timely manner.
- Track market trends and competitor activity to support informed outreach and customer engagement.
Apartment Locator
Perch Agents
Dallas, TX (Remote)
07.2023 - 12.2023
- Supported clients through the intake process by assessing needs, answering questions, and connecting them with appropriate housing options.
- Managed high volumes of telephone, email, and in-person inquiries with professionalism and responsiveness.
- Coordinated schedules, property information, and follow-up communication to keep clients informed and engaged.
- Maintained accurate records and tracked outreach activities to support efficient workflow.
- Partnered with marketing and operations teams to promote available rentals and improve client experience.
Provider/Member Support Specialist
Signify Health
Dallas, TX (Remote)
01.2016 - 07.2023
- Delivered high-volume support to members and providers by answering inquiries, resolving issues, and guiding individuals through intake and care-related processes in remote and office-based settings.
- Coordinated intake workflows by collecting required information, verifying details, and ensuring accurate, timely documentation in electronic systems.
- Maintained confidential member records, databases, and case files with a strong focus on accuracy, organization, and compliance.
- Managed calendars, scheduling, and meeting coordination for staff and leadership to support efficient daily operations.
- Processed invoices, internal forms, and external documentation while partnering cross-functionally to streamline workflows and resolve concerns promptly.
- Supported continuous service improvements by communicating clearly across teams and helping maintain a smooth member experience.
- Remote
Education
High School Diploma -
Frisco Centennial
Frisco, TXLicensed Real Estate Agent - Real Estate
Champion School of Real Estate
Plano, TX09-2023
Skills
- Administrative Support
- Calendar Management
- Database Management
- Records Retrieval
- Tenant Relations
- Invoice Processing
- Accounting Operations
- Client Intake
- Data Entry
- Records Management
- Appointment Scheduling
- Customer Service
- Phone and Email Screening
- Documentation
Timeline
Lead Sales Consultant
Greystar
12.2023 - 10.2025
Apartment Locator
Perch Agents
07.2023 - 12.2023
Provider/Member Support Specialist
Signify Health
01.2016 - 07.2023
Licensed Real Estate Agent - Real Estate
Champion School of Real Estate
High School Diploma -
Frisco Centennial