Krysta Cates
Anna
Summary
Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Strong work ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes, with excellent customer service and time management abilities.
Overview
11
11
years of professional experience
Work History
Assistant Manager
QuikTrip
Dallas
04.2024 - Current
- Covered managers' absences by working varied shifts and locations, ensuring operational continuity.
- Delegated work to staff, setting priorities and goals. Oversaw the timely delivery of assigned projects, providing guidance and intervention to maintain strict adherence to policy and company standards.
- Implemented store merchandising strategies to enhance product visibility and sales.
- In depth inventory knowledge, management, and product ordering processes
- Monitored sales transactions and maintained accurate cash handling procedures; conducted cash audits at shift end to confirm accuracy.
- Completed thorough shift change functions to maintain operational standards each day.
Recruitment Assistant (seasonal/temp)
Girl Scouts Of North East Texas
09.2023 - 12.2023
- Managed high-volume requisition loads efficiently while maintaining a strong focus on member care throughout the entire recruitment lifecycle.
- Supported current and potential clients to enhance their recruitment experience.
- Maintained detailed records of customer interactions to ensure timely follow-up and effective issue resolution.
- Facilitated profile maintenance in Salesforce with regular updates to uphold data integrity.
Educational Assistant
Anna ISD
06.2021 - 01.2023
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Facilitated small group instruction targeted toward specific skill gaps or areas needing improvement based on identified student needs.
- Supported students with special needs by adapting lessons and tests, and providing necessary accommodations in collaboration with special education staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decision making.
- Coordinated with other staff members to ensure seamless transitions between classes or grade levels for students requiring additional support services.
- Administered tests and assessments to evaluate student progress and performance.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Observed students' performance and recorded relevant data to assess progress.
- Served as a mentor for new educational assistants, sharing best practices and offering guidance throughout their first years in the role.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Special Education Paraprofessional
Van Alstyne ISD
06.2018 - 05.2021
- Enhanced students' learning experiences by implementing individualized educational plans and adapting teaching methods for special needs students.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Built strong rapport with students through empathetic interactions, fostering a supportive learning environment.
- Facilitated individualized accommodations and support, enhancing student engagement and participation in learning activities.
- Observed students' performance and recorded relevant data to assess progress.
- Implemented classroom management techniques to maintain positive learning environment.
- Maintained accurate records of IEP compliance and assignments, ensuring effective tracking of student progress and needs.
Substitute Teacher, K-12
Blue Ridge ISD/Anna ISD
08.2015 - 05.2018
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Followed lesson plans designed by absent teachers. Upheld classroom routines to support student environments and maintain consistent schedules. Enforced school and class rules to maintain order in classroom.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained cleanliness and organization of teaching areas to support a positive transition for returning educators.
Education
State Certification - Emergency Medical Technology
Collin County Community College District
Plano, TXHigh School Diploma -
Chester W Nimitz High School
Irving, TXNo Degree - General Studies
North Lake College
Irving, TXSkills
- Professional demeanor
- Customer service and rapport
- Multitasking, Organization and prioritization
- Inventory management
- Visual merchandising
- Cash handling
- Quality control
- Staff management and delegation
- Retail operations
- Cash handling proficiency
- Opening/Closing oversight
- Workplace safety compliance
- Staff supervision
- Vendor relationship management
- Sanitation and cleanliness
- Safe food handling
- Point of sale (POS) system operation
- Delivers exceptional, fast and efficient customer service
- Data Entry, maintaining files
- Friendly, Positive Attitude
- Customer Account Management
- Clerical Support
- MS Office, Excel, Teams
- Salesforce experience
- Interpersonal Communication
- Customer relationship management
- Data tracking and evaluation
- Educational support, special needs accommodations
- Classroom management
- Behavioral strategies
- Effective communication
- Problem solving
- Time management
- Team collaboration
- Clerical support
- First Aid/CPR, PPE use
Timeline
Assistant Manager
QuikTrip
04.2024 - Current
Recruitment Assistant (seasonal/temp)
Girl Scouts Of North East Texas
09.2023 - 12.2023
Educational Assistant
Anna ISD
06.2021 - 01.2023
Special Education Paraprofessional
Van Alstyne ISD
06.2018 - 05.2021
Substitute Teacher, K-12
Blue Ridge ISD/Anna ISD
08.2015 - 05.2018
State Certification - Emergency Medical Technology
Collin County Community College District
High School Diploma -
Chester W Nimitz High School
No Degree - General Studies
North Lake College