Krystal Adams
Altamonte Springs
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Adaptable, dedicated to providing first-rate attention. Experience handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills. Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members.
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Front Desk Receptionist
Kersenbrock Chiropractic
Lake Mary
02.2020 - Current
- Greeted patients warmly and ensured smooth check-in process.
- Managed phone calls, scheduling appointments, and handling inquiries efficiently.
- Maintained patient records and ensured data accuracy in electronic systems.
- Coordinated with healthcare providers to facilitate patient care and services.
- Processed insurance claims and verified coverage for patients promptly.
- Organized office supplies and maintained a clean, welcoming front desk area.
- Assisted with billing inquiries and provided clear explanations to patients.
- Collected patient information and verified insurance details accurately.
- Coordinated with chiropractic staff to ensure smooth patient flow throughout the clinic.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Managed outgoing mail, courier services, faxes and other correspondence.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
Lyft Driver
Lyft
Orlando
10.2018 - 02.2020
- Provided safe and reliable transportation for passengers across various locations.
- Maintained vehicle cleanliness and conducted regular inspections for safety compliance.
- Navigated efficiently using GPS technology to optimize route selection.
Customer Service Cashier
Walmart
Casselberry
07.2017 - 09.2018
- Processed customer transactions efficiently at checkout stations.
- Assisted customers with product inquiries and returns.
- Maintained cleanliness and organization of checkout area.
Customer Service Supervisor
Walmart
Tulsa
03.2012 - 07.2017
- Supervised customer service team to enhance service quality and efficiency.
- Trained staff on company policies and customer interaction best practices.
- Resolved customer complaints through effective communication and problem-solving skills.
Education
Aesthetician - Skin Care Training
Cortiva Institute
Maitland, FL 09.2017 - 05.2018
Mucurapo West Secondary School
Trinidad and TobagoSome College (No Degree) - Psychology
University of Phoenix
Tulsa, OKSkills
- Appointment scheduling
- Patient record management
- Insurance verification
- Customer service
- Telephone etiquette
- Billing
References
References available upon request.
Timeline
Front Desk Receptionist
Kersenbrock Chiropractic
02.2020 - Current
Lyft Driver
Lyft
10.2018 - 02.2020
Aesthetician - Skin Care Training
Cortiva Institute
09.2017 - 05.2018
Customer Service Cashier
Walmart
07.2017 - 09.2018
Customer Service Supervisor
Walmart
03.2012 - 07.2017
Mucurapo West Secondary School
Some College (No Degree) - Psychology
University of Phoenix