Krystal Amey

• Responsible for managing high stress situations calmly and effectively.
• Directing personnel and resources to respond to customer requests, service problems, and emergencies, ensuring the safe and efficient operation of the electric distribution and transmission system.
• Responsibilities include receiving calls, coordinating with emergency services, monitoring work crews, maintaining records, and communicating critical information to system operators, especially during emergencies and planned work.
• Collaborate with fellow dispatchers to maintain a seamless workflow during shift changes.
• Model outages to keep numbers to a minium.
• Investigate meter issues.

• Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
• Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
• Processed check disbursements and reconciled related ledger.
• Assisted with month-end closing tasks, ensuring timely completion of financial statements.
• Maintained a high level of confidentiality when handling sensitive financial data, ensuring the utmost discretion and professionalism in all dealings with internal and external stakeholders.

• Answered multi-line phone system, routing calls, delivering messages to Public Works Department staff.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Researched and resolved billing discrepancies to enable accurate billing.
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Worked with multiple departments to check proper billing information.
• Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
• Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.

Performed rotating administrative positions with in the MRI Department. Scheduled and confirmed appointments for patients. Transferred incoming calls to the correct location / destination. Verified insurance information / authorization for patient appointments. Filed and scanned incoming patient documents while operating as front desk check-in.