Krystal Duncan
Joplin,MO
Summary
Motivated worker experienced in the restaurant industry and property management. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Overview
12
12
years of professional experience
Work History
Marketing and Membership Manager
Twin Hills Golf & Country Club
Joplin, MO
09.2025 - Current
- Developed and implemented member engagement strategies to enhance retention and satisfaction.
- Streamlined membership application processes, improving efficiency and reducing turnaround time.
- Organized and coordinated club events to foster community among members and strengthen relationships.
- Led membership recruitment initiatives, increasing overall membership numbers through targeted outreach campaigns.
SERVER
Mythos
Joplin, MO
09.2023 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Used good communication skills to reduce guest dissatisfaction.
- Memorized menu to help diners make informed meal choices.
- Prepared and served food and beverages to customers.
PROPERTY MANAGER
Midwest Regional Allergy & Asthma
Joplin, MO
06.2022 - 09.2025
- Managed daily administrative tasks, including tenant relations and rent collections.
- Provided customer service support by responding promptly to inquiries or requests from tenants.
- Investigated complaints, disturbances and violations and resolved issues.
- Schedule repairs when needed.
COMPLIANCE COORDINATOR
Freeman Health Essentials
Joplin, MO
01.2014 - 06.2022
- Reviewed contracts for potential risks associated with non-compliance.
- Collaborated with management teams to develop strategies for resolving compliance violations.
- Advised department heads about best practices related to meeting regulatory requirements.
- Analyzed current practices and procedures for potential conflicts with existing regulations.
- Ensured that employees are aware of their responsibilities related to compliance matters.
- Provided guidance on appropriate responses to inquiries from external auditors and other regulators.
- Assisted in the development of training materials related to compliance policies and procedures.
- Developed and implemented compliance policies to ensure adherence to regulatory requirements.
- Created reports summarizing findings from internal audits, assessments, and evaluations.
- Monitored changes in laws, regulations, and industry standards to maintain compliance.
- Coordinated communication between departments regarding new or revised regulations.
- Maintained records of all compliance activities including investigations, audits, and reviews.
- Provided assistance to internal and external auditors in compliance reviews.
- Warned violators of infractions and penalties.
Education
ASSOCIATE IN SCIENCE (A.S.) - Medical Office
Crowder College
Neosho, MISSOURI05.2004
Skills
- Sales expertise
- Banquet Coordination
- Organized
- Adaptability
- Management
- Friendly
Timeline
Marketing and Membership Manager
Twin Hills Golf & Country Club
09.2025 - Current
SERVER
Mythos
09.2023 - Current
PROPERTY MANAGER
Midwest Regional Allergy & Asthma
06.2022 - 09.2025
COMPLIANCE COORDINATOR
Freeman Health Essentials
01.2014 - 06.2022
ASSOCIATE IN SCIENCE (A.S.) - Medical Office
Crowder College