Salesforce
Shianne Stietz
Machesney Park,IL
Summary
Experienced customer experience specialist with a proven track record of delivering exceptional service and driving customer satisfaction. Skilled in building strong relationships with clients, understanding their needs, and providing tailored solutions to meet their expectations. Adept at handling high-pressure situations, resolving customer issues promptly and effectively. Committed to delivering a positive customer experience that exceeds expectations and fosters long-term loyalty.
Overview
10
10
years of professional experience
Work History
Membership and Marketing Specialist- ECommerce
Savvik Buying Group
Remote
02.2022 - Current
- Ensured member satisfaction and success through personalized interactions and attentive support.
- Promoted awareness of additional products and services to members, effectively increasing upsell opportunities.
- Executed placement and design of custom order projects, ensuring high quality and timely delivery.
- Conducted data entry in various forms to maintain accurate and organized records.
- Managed the end-to-end process of sales quotes, order fulfillment, invoicing, and payment processing.
- Designed and managed social media content to engage with members and promote brand visibility.
Recruitment Assistant
TotalMed
Schaumburg, IL
10.2021 - 02.2022
- Track and audit weekly reporting related to the timekeeping and compliance functions.
- Provide time keeping support and onboarding support for contractors.
- Collaborate with payroll and compliance departments on issue resolution.
- Audit and provide assistance regarding data integrity in internal tracking systems.
Personal Assistant/Nanny
Private Party
Champaign, IL
09.2020 - 09.2021
- Scheduled household maintenance tasks and coordinated service appointments
- Managed household errands efficiently and effectively
- Organized and maintained calendars for 5 individuals
- Executed various household and organizational projects with attention to detail
- Handled filing, emailing, and bookkeeping responsibilities
- Provided exceptional childcare and contributed to child development efforts
Education and Office Assistant
Wisconsin Bankers Association
Madison, WI
01.2020 - 05.2020
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired person.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Assisted with event planning, including associated travel and logistical arrangements.
Optometric Technician/ Medical Receptionist
Verona Vision Care
Verona, WI
10.2018 - 05.2020
- Assisted patients in selecting and ordering glasses or contact lenses to facilitate informed decision-making
- Coordinated patient appointments, supervised patient flow within the office, and effectively communicated any delays
- Inputted patient information and exam findings into electronic medical records system to ensure accurate record-keeping
- Monitored and updated patient schedule book, as well as conducted insurance verifications for patients
Lead Guest Relations Partner
Ashley Furniture Homestore
Champaign, IL
08.2017 - 07.2018
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving service/delivery issues.
- Handled customer calls per day to address customer inquiries and concerns.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Customer Service Desk
Shopko
Monroe, WI
01.2015 - 05.2017
Education
General Studies -
Madison Area Technical College
Madison, WIGeneral Studies -
Highland Community College
Freeport, ILHigh school diploma in General Studies -
Lena Winslow High School
Lena, IL05.2017
Skills
- Social Media Management
- Digital Marketing
- Customer research
- Analytics and SEO
- Sales expertise
- Time Management
- Graphic Design
- Promotional planning
- Direct Mail Campaigns
- Mobile marketing
- Customer Demographics
- Scheduling
- Sales funnel management
- Vendor Relations
- Pricing Structures
- Content Management
- Microsoft Office
- Email Marketing
- Customer Service
- Relationship Building
- Brand Promotion
- Client Relationship Management
- Content Marketing
Personalityhighlights
- Cheerful disposition
- Neat and well-organized
- Motivated by problem solving
- Independent worker
- Works well with deadlines
- Collaborative and efficient
Software
Quickbooks
Microsoft Office
Canva
Outlook
Gmail
Zoom
Microsoft Teams
Timeline
Membership and Marketing Specialist- ECommerce
Savvik Buying Group
02.2022 - Current
Recruitment Assistant
TotalMed
10.2021 - 02.2022
Personal Assistant/Nanny
Private Party
09.2020 - 09.2021
Education and Office Assistant
Wisconsin Bankers Association
01.2020 - 05.2020
Optometric Technician/ Medical Receptionist
Verona Vision Care
10.2018 - 05.2020
Lead Guest Relations Partner
Ashley Furniture Homestore
08.2017 - 07.2018
Customer Service Desk
Shopko
01.2015 - 05.2017
General Studies -
Madison Area Technical College
General Studies -
Highland Community College
High school diploma in General Studies -
Lena Winslow High School