Krystal Garner
Oakbend Medical Center
ROSENBERG,TX
9
years of professional experience
Results-driven Patient Access Supervisor experienced in team management and customer service. Enhanced patient access and compliance processes while streamlining workflows to improve patient experience through efficient registration. Fostered team collaboration and adapted to dynamic healthcare environments, managing complex administrative tasks to deliver exceptional patient service.
Work History
Patient Access Supervisor
3 Years 8 Months- Implemented process improvements that enhanced patient access experience and reduced wait times.
- Supervised patient registration processes to ensure accuracy and efficiency in data entry.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Analyzed patient access metrics to identify trends and inform operational strategies for service improvement.
- Trained and mentored staff on best practices for customer service and compliance protocols.
- Collaborated with clinical teams to resolve patient inquiries, ensuring timely resolution of issues.
- Oversaw daily operations of patient access team, fostering a culture of teamwork and accountability within the department.
Interim Patient Access Manager
5 Months- Led patient access operations, ensuring compliance with healthcare regulations and standards.
- Streamlined patient registration processes, enhancing efficiency and reducing wait times.
- Analyzed patient data to identify trends, improving access strategies and resource allocation.
- Developed training programs for new staff, fostering knowledge retention and operational consistency.
- Collaborated with clinical teams to optimize scheduling systems, increasing patient throughput.
- Implemented quality assurance measures, resulting in improved accuracy of patient information collection.
- Mentored team members on best practices in customer service and communication skills.
- Directed initiatives to enhance patient experience through feedback analysis and process adjustments.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Conducted regular performance evaluations of team members, identifying areas for improvement and providing constructive feedback for professional growth.
Patient Access Team Lead
5 Months- Led patient access team in processing admissions and ensuring timely registration.
- Streamlined workflows to enhance patient check-in efficiency and reduce wait times.
- Mentored staff on best practices for insurance verification and eligibility checks.
- Implemented training programs to improve team performance and service quality.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Managed staff schedules effectively, balancing workloads while ensuring proper coverage during peak hours, resulting in better patient experiences.
Patient Access Representative
1 Year 6 Months- Facilitated insurance verification to confirm coverage and eligibility for services provided at the facility.
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated scheduling of appointments across departments, enhancing operational efficiency and patient satisfaction.
- Trained new staff on procedures and systems, fostering a collaborative team environment focused on excellence in service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Screener
4 Months- Conducted patient screenings to assess health status and eligibility for procedures.
- Streamlined screening processes, improving efficiency in patient flow and documentation accuracy.
- Collaborated with healthcare teams to ensure compliance with safety protocols and regulations.
- Trained new staff on screening procedures and best practices for patient interaction.
- Developed and implemented strategies to enhance patient experience during screening processes.
- Maintained clean, neat and properly sterilized work area.
- Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
Registered Behavior Technician
2 Years 9 Months- Implemented individualized treatment plans to improve client behavioral outcomes.
- Monitored client progress, documenting behavior changes and intervention effectiveness.
- Collaborated with interdisciplinary teams to enhance service delivery and client care.
- Trained new staff on behavior management techniques and organizational protocols.
- Developed engaging activities to promote skill acquisition and social interaction among clients.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Education
High School Diploma
No Degree - Phlebotomist
Skills
HIPAA compliance
Problem-solving strategies
Staff development
Strong leadership
Data analysis
Team management
Effective problem solving
Patient engagement
Analytical thinking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
Timeline
Interim Patient Access Manager
Oakbend Medical Center
09.2024 - 02.2025Read More
Patient Access Supervisor
Oakbend Medical Center
01.2023 - CurrentRead More
Patient Access Team Lead
Oakbend Medical Center
08.2022 - 01.2023Read More
Patient Access Representative
Oakbend Medical Center
01.2021 - 07.2022Read More
Medical Screener
Oakbend Medical Center
09.2020 - 01.2021Read More
Registered Behavior Technician
Texana
06.2017 - 03.2020Read More
Lamar Consolidated High School
High School Diploma
Read More
Genesis
No Degree from Phlebotomist
Read More