Krystal Gayten
Columbia,SC
Summary
Excelling in the food service operations and customer service satisfaction. Proven ability to enhance dining experiences through effective communication and meticulous attention to detail. Skilled in complex problem-Solving and multitasking, consistently delivering high-quality results while fostering positive customer service
Overview
14
14
years of professional experience
Work History
Hospitality Services Manager
Eurest compass Group
Cayce, Sc
01.2022 - Current
- Managed hospitality services for Eurest Compass Group client locations.
- Coordinated daily foodservice operations and guest support.
- Supervised service staff and assigned front-of-house duties.
- Trained team members on service standards and safety procedures.
- Scheduled hospitality staff and assigned daily service duties.
- Coordinated catering services, VIP meetings, and executive events.
- Monitored food presentation, beverage stations, and meeting room readiness.
- Monitored inventory levels of food items, beverages, linens. used by the hospitality services department.
- Negotiated contracts with vendors for purchasing supplies at discounted rates.
- Reviewed financial statements regularly to monitor expenses incurred by the hospitality services department.
- Assisted in budgeting process for upcoming quarters and years for the hospitality services department.
- Maintained records of daily transactions related to hospitality services.
- Developed and implemented policies, procedures, and standards to ensure quality of service and customer satisfaction.
- Ensured compliance with health and safety regulations in all areas of hospitality services operations.
- Drafted reports on the progress of projects within the hospitality services department.
- Built and maintained productive relationships with employees.
- Delegated work to staff, setting priorities and goals.
- Oversaw recruiting, interviews and new employee hiring.
- Verified customer credit to establish payment method for accommodations.
- Collaborated with front of house team to ensure seamless dining and customer service, Delivered quality service that enhanced customer satisfaction
- Provided training on operating systems, processes, and procedures to new staff members.
- Scheduled staff shifts and assigned duties accordingly.
Supervisor
Petro truck stop
01.2019 - 01.2021
- Welcomed customers entering store and promptly responded to their needs to enhance customer experience. Adjusted schedule and took extra shifts to support store operations, operated cash, debit, credit card transactions with excellent accuracy
- Oversaw daily operations at Petro truck stop, managing front-end, fuel, and convenience services.
- Managed cash handling, register balancing, and point-of-sale transactions.
- Managed cash handling, balanced registers, and processed point-of-sale transactions with accuracy
Cashier Team Lead
Sam's club
Columbia, SC
01.2013 - 01.2019
- Manage high stress, situations, effectively maintaining professionalism under pressure, wire, resolving, dispute, or conflict, resolved customer complaints with empathy, resulting and increase loyalty and repeat business, resolve escalated customers, issues, restoring confidence, and company, commitment to service excellence, improve resolution time with effective problems timing for customer complaints, handle escalated calls, efficiently find a satisfactory resolution for both customers in the company alike, enhance customer satisfaction by properly, addressing concerns and providing accurate information
- Managed hospitality operations for Eurest Compass Group client sites.
- Coordinated catering services, VIP meetings, and executive events.
- Scheduled hospitality staff and assigned daily service duties.
Education
High School -
Richland Northeast High School
Skills
- Customer service, attention to detail, effective communication, hospitality, service complex, problem-solving, time management, multitasking organization
- Hospitality operations
- Staff scheduling
- Catering coordination
- Vendor management
Personal Information
Title: Customer Service
Timeline
Hospitality Services Manager
Eurest compass Group
01.2022 - Current
Supervisor
Petro truck stop
01.2019 - 01.2021
Cashier Team Lead
Sam's club
01.2013 - 01.2019
High School -
Richland Northeast High School