- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Road Trips
- Adventure Travel
- Embracing outdoor adventures such as golfing and watching my sister play college soccer
- Swimming
Krystal Hagen
Byron
Summary
Dedicated professional with exceptional customer service skills. Proven ability in guest engagement, data entry, and cash handling. Committed to enhancing visitor experiences and fostering positive relationships.
Diligent Sever/Bartender with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
4
4
years of professional experience
Work History
Receptionist
Willow Ridge Senior Living
Churchville, NY
01.2026 - Current
- Managed front desk operations, ensuring smooth visitor check-in and assistance.
- Coordinated communication between residents, families, and staff to enhance resident satisfaction.
- Maintained accurate resident records using electronic health record systems for efficient information retrieval.
- Assisted in scheduling appointments and transportation for residents, optimizing service delivery.
- Provided administrative support by handling incoming calls and directing inquiries to appropriate departments.
- Collaborated with management to address resident concerns promptly, fostering a positive community atmosphere.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Server/ Bartender
Terry Hills Golf Course
Batavia, NY
04.2025 - 09.2025
- Delivered exceptional customer service in high-pressure dining environment.
- Managed food and beverage orders efficiently, ensuring timely delivery to guests.
- Collaborated with kitchen staff to maintain smooth operational flow during peak hours.
- Maintained cleanliness and organization of dining area, enhancing guest experience.
- Handled cash transactions accurately, ensuring proper end-of-shift reconciliation.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Floor Attendant
Batavia Downs Gaming & Hotel
Batavia, NY
11.2021 - 07.2023
- Maintained cleanliness and organization in gaming areas to enhance guest experience.
- Assisted guests with inquiries, providing exceptional customer service and support.
- Monitored gaming equipment functionality, ensuring all devices operated effectively.
- Collaborated with team members to streamline daily operations and improve efficiency.
Education
High School Diploma -
Byron-Bergen
Bergen, NYSkills
- Telephone skills
- Data entry
- Exceptional customer service
- Cash handling
- Guest engagement
- Strong work ethic
- Cleanliness and hygiene
- Stock replenishment
Interests
Timeline
Receptionist
Willow Ridge Senior Living
01.2026 - Current
Server/ Bartender
Terry Hills Golf Course
04.2025 - 09.2025
Floor Attendant
Batavia Downs Gaming & Hotel
11.2021 - 07.2023
High School Diploma -
Byron-Bergen