Krystal Hernandez

• Dispensed medications accurately, ensuring compliance with pharmacy regulations and safety protocols.
• Assisted in inventory management, maintaining optimal stock levels and minimizing medication shortages.
• Processed prescriptions efficiently, verifying patient information and medication details for accuracy.
• Supported pharmacists in patient consultations, addressing inquiries and providing medication guidance.
• Operated pharmacy software to manage prescription records and process billing transactions effectively.
• Monitored expiration dates of medications, ensuring timely removal of outdated products from inventory.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.

Ran inventory and restock reports for AMS systems to maintain operational readiness.

Prepared medications for blister card packaging by assembling, inspecting, and verifying packaged units.

Packaged medications into med rolls to assist facilities with scheduled medication pass.

Prepared EDK kits for nursing homes to have medications ready available.

Coordinated travel to facilities to remove expired medications.

Restocked Pyxis to maintain ready-to-use medication supply for operations.

Routed medications to nurse stations, ensuring correct delivery and proper placement for nursing use.

Managed night shift 7 on, 7 off rotation coverage.

• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

• Trained new staff on operational procedures, fostering a collaborative team environment focused on patient care.
• Implemented workflow improvements to enhance efficiency in medication dispensing processes.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Prepared compounded medication formulations such as pain creams, hormone creams, vitamins, suppositories, nasal solutions, and foot bath medications to support patient-specific needs.
• Earned Employee of the Year recognition through demonstrated performance and commitment.

Oversaw specialty pharmacy processes, including prescription preparation, fulfillment coordination, and medication documentation.

Specialty Pharmacy for Biologic medications.

Performed data entry tasks by inputting, updating, and validating records for consistency.

• Supervised daily pharmacy operations, ensuring compliance with safety and regulatory standards.
• Trained and mentored junior pharmacy technicians, enhancing team performance and service quality.
• Implemented inventory management practices to optimize stock levels and minimize waste.
• Collaborated with pharmacists to develop efficient workflow processes for prescription filling.
• Coordinated staff schedules to ensure adequate coverage during peak hours and special events.
• Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
• Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.