Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Krystal Muniz

Lexington,KY

Summary

I am a reliable and easygoing person who is skilled in communication that loves connecting with customers and I will always make sure they have a great experience to keep customers happy and coming back. I am looking forward to boost customer satisfaction and sales at your store :)!

Overview

1
1
year of professional experience

Work History

Shift Leader

Five Below
03.2024 - 02.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Regularly responsible for opening and closing the store.

Customer Experience Manager

Five Below
06.2024 - 02.2025
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
  • Responsible For opening and Closing the store, ensuring security and readiness for daily operations.
  • Managed ordering of cash and merchandise.
  • Handled daily setup of marketing materials and merchandise.
  • Monitored sales performance and implemented strategies to drive improvements and increase sales.

Buyer

Platos's Closet
02.2025 - Current
  • Evaluate and purchase gently used clothing and accessories from customers based on condition, style, and inventory.
  • Give the best explanation to customers on how we evaluate and price their items.
  • Ensure that great conditional items are getting bought in to the store to create a clean and presentable store.
  • Stay up to date on fashion trends to help sales go up.
  • Provide the best customer service.
  • Assist with managing social media to promote inventory and events to increase store sales.

Education

GED -

Channelview High School
Channelview, TX

Skills

  • Account management

  • Bilingual

  • Staff management

  • Inventory management

  • Cash handling

  • Team leadership

  • Strong verbal and written communication

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Buyer

Platos's Closet
02.2025 - Current

Customer Experience Manager

Five Below
06.2024 - 02.2025

Shift Leader

Five Below
03.2024 - 02.2025

GED -

Channelview High School

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Krystal Muniz