KRYSTAL PROFFITT
Louisville
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Adoptions Coordinator
Louisville Metro Animal Services
Louisville, KY
01.2026 - Current
- Facilitated adoption processes by assessing animal needs and matching them with potential adopters.
- Collaborated with veterinary staff to ensure animals received necessary medical care before adoption.
- Maintained comprehensive records of adoptions, ensuring accuracy and compliance with regulations.
- Developed educational materials for prospective adopters, enhancing understanding of pet ownership responsibilities.
Pharmacy Technician
Chewy Pharmacy
Louisville, KY
05.2024 - 12.2025
- Processed prescription orders using pharmacy management software, boosting operational efficiency.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns.
- Collaborated with team members to ensure timely fulfillment of daily medication needs.
- Teamed with peers, technicians, and pharmacists to prioritize and complete orders effectively.
- Resolved customer complaints promptly while maintaining a professional demeanor.
- Ensured compliance with federal, state, and local regulations regarding pharmacy operations.
- Received payments from customers and processed credit card transactions as needed.
- Reported discrepancies or errors in medication ordering immediately to pharmacist on duty.
Sales Representative
Charter Spectrum
Louisville, Kentucky
12.2023 - 04.2024
- Engaged customers to identify needs and recommend suitable products.
- Educated clients on service features to improve comprehension and satisfaction.
- Collaborated with team members to meet sales targets and enhance service quality.
- Resolved customer inquiries and issues to maintain high satisfaction levels.
- Maintained accurate records of customer interactions in CRM system.
- Executed promotional strategies to increase product awareness and interest.
- Scheduled appointments and coordinated follow-ups with potential clients.
- Developed strong customer relationships to boost sales performance.
Human Resources Manager
Elevate Logistics
Louisville, KY
09.2022 - 05.2023
- Facilitated onboarding and training processes for new hires effectively.
- Maintained employee records, ensuring accuracy in HR systems.
- Coordinated performance review schedules and documentation for staff evaluations.
- Supported recruitment by screening resumes and scheduling interviews.
- Handled employee inquiries regarding benefits and workplace policies efficiently.
- Ensured compliance with labor laws and company regulations in HR practices.
- Managed sensitive employee information with the highest level of confidentiality.
- Created job postings, tracked applicants, and maintained applicant database.
Assembly Line Production Worker
Kentucky Truck Plant
Louisville, Kentucky
12.2021 - 09.2022
- Operated assembly line machinery to sustain production flow and efficiency.
- Conducted quality inspections on components to ensure compliance with specifications.
- Followed safety protocols, maintaining a secure work environment for all personnel.
- Documented production data and reported discrepancies to supervisors promptly.
- Performed routine maintenance on equipment to minimize breakdown risks.
- Adhered to established timelines, ensuring timely completion of all tasks.
- Rotated through various assembly line positions as directed by management.
- Cleaned tools, equipment, and workstations regularly to maintain cleanliness standards.
Server
Lindsay's Kitchen
Louisville, KY
08.2015 - 10.2021
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, coordinating orders and service flow during peak hours.
- Trained and mentored new staff on menu offerings and service protocols.
- Collaborated with kitchen team to ensure timely food delivery and quality presentation.
- Resolved customer complaints promptly, ensuring positive resolution and maintaining brand reputation.
- Streamlined table turnover processes, improving overall efficiency during high-volume service periods.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Business
Southern New Hampshire University
Hooksett, NHNursing
Jefferson Community And Technical College
Louisville, KYHigh School Diploma -
Louisville Male High School
Louisville, KY06-2010
Skills
- Assisted teams in achieving goals through collaborative efforts
- Provided support to customers, addressing inquiries and resolving issues
- Facilitated payment transactions, ensuring accuracy and efficiency
- Aided in resolving conflicts through effective mediation
- Interpreted orders accurately to meet customer expectations
- Communicated effectively to relay information and instructions clearly
- Managed time efficiently to meet deadlines and prioritize tasks
- Solved problems proactively to enhance team performance
- Trained new employees to ensure smooth onboarding
- Managed employee performance through regular feedback and support
- Fostered team-building activities to enhance collaboration
- Supported onboarding and recruitment processes to find suitable candidates
Certification
CPR certification
Timeline
Adoptions Coordinator
Louisville Metro Animal Services
01.2026 - Current
Pharmacy Technician
Chewy Pharmacy
05.2024 - 12.2025
Sales Representative
Charter Spectrum
12.2023 - 04.2024
Human Resources Manager
Elevate Logistics
09.2022 - 05.2023
Assembly Line Production Worker
Kentucky Truck Plant
12.2021 - 09.2022
Server
Lindsay's Kitchen
08.2015 - 10.2021
Business
Southern New Hampshire University
Nursing
Jefferson Community And Technical College
High School Diploma -
Louisville Male High School