Krystal Smith
Safety Harbor,FL
Summary
As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Overview
11
11
years of professional experience
Work History
Medical Assistant/Receptionist
ASM Orthopedics-Dr Andrew Martin
09.2024 - 09.2025
- Assisted patients with check-in and check-out processes, ensuring efficient front desk operations.
- Scheduled appointments and managed physician calendars to optimize patient flow.
- Collected and verified patient information for accuracy during intake procedures.
- Prepared and organized supplies (syringes, needles, vials, alcohol swabs, bandages) for timely and efficient procedures.
- Answering incoming lines and directed to correct person
- Handled insurance verification and billing inquiries to support financial processes.
Operator/Receptionist
Centennial Medical Group
10.2014 - 04.2021
- Managed high call volumes, ensuring prompt and courteous customer service.
- Assisted in training new operators on communication protocols and system usage.
- Utilized multi-line phone systems for efficient call routing and handling inquiries.
- Outbound calls for verification.
- Scanning Documents in to patients charts
- Trained employees on office duties and phones.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Education
High School Diploma -
Las Vegas High School
Las Vegas, NVSkills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Patient scheduling
- Medical receptionist experience
- Insurance verification
- EMR / EHR
- Teamwork
- Customer service
- Organization and time management
Timeline
Medical Assistant/Receptionist
ASM Orthopedics-Dr Andrew Martin
09.2024 - 09.2025
Operator/Receptionist
Centennial Medical Group
10.2014 - 04.2021
High School Diploma -
Las Vegas High School
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